DEPARTMENT OF LABOR

Employment and Training Administration]

TA-W-92,115

INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM)
SERVICE DELIVERY MANAGERS
INFORMATION TECHNOLOGY SERVICE MANAGEMENT ORGANIZATION
GLOBAL TECHNOLOGY SERVICES DIVISION (GTS)
HARTFORD, CONNECTICUT

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.
The investigation was initiated in response to a petition
filed on August 17, 2016 by an American Job Center official on
behalf of workers of International Business Machines Corporation
(IBM), Service Delivery Managers, Information Technology Service
Management Organization, Global Technology Services Division
(GTS), Hartford, Connecticut (herein referred to as
"International Business Machines Corporation (IBM)"). The
workers at the subject firm are engaged in activities related to
the supply of service line management support services for IBM
Hardware Break/Fix clients and field service in the US.
During the course of the investigation, information was
collected from the petitioner and workers' firm.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country the supply of a service like or
directly competitive with the service supplied by the workers
which contributed importantly to worker group separations at
International Business Machines Corporation (IBM).
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of International Business
Machines Corporation (IBM), Service Delivery Managers,
Information Technology Service Management Organization, Global
Technology Services Division (GTS), Hartford, Connecticut, who
are engaged in activities related to the supply of service line
management support services meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I make
the following certification:















"All workers International Business Machines Corporation
(IBM), Service Delivery Managers, Information Technology
Service Management Organization, Global Technology Services
Division (GTS), Hartford, Connecticut, who became totally
or partially separated from employment on or after August
16, 2015 through two years from the date of certification,
and all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 12th day of September 2016.
/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance