DEPARTMENT OF LABOR
Employment and Training Administration

TA-W-92,012

INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM)
ZKRA AND ZB8A DEPARTMENTS
TECHNICAL SUPPORT SERVICES
GLOBAL TECHNOLOGY SERVICES DIVISION (GTS)
SCHAUMBURG, ILLINOIS

TA-W-92,012A

INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM)
ZKRA AND ZB8A DEPARTMENTS
TECHNICAL SUPPORT SERVICES
GLOBAL TECHNOLOGY SERVICES DIVISION (GTS)
SMYRNA, GEORGIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on July 14, 2016 by an one-stop operator/partner on behalf
of workers of International Business Machines Corporation (IBM),
ZKRA and ZB8A Departments, Technical Support Services, Global
Technology Services Division (GTS), Schaumburg, Illinois (TA-W-
92,012) [herein known as "International Business Machines
Corporation (IBM)"]. The investigation was expanded by the
petitioner to include workers reporting to International Business
Machines Corporation (IBM), ZKRA AND ZB8A Departments, Technical
Support Services, Global Technology Services Division (GTS),
Smyrna, Georgia (TA-W-92,012A. The worker group is engaged in
activities related to the supply of technical hardware support
services for IBM field services in the USA and clients.
During the course of the investigation, information was
collected from the petitioner and the workers' firm.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country the supply of a service like or
directly competitive with the service supplied by the workers
which contributed importantly to worker group separations at
International Business Machines Corporation (IBM).
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of International Business
Machines Corporation (IBM), ZKRA and ZB8A Departments, Technical
Support Services, Global Technology Services Division (GTS),
Schaumburg, Illinois (TA-W-92,012) and International Business
Machines Corporation (IBM), ZKRA and ZB8A Departments, Technical
Support Services, Global Technology Services Division (GTS),
Smyrna, Georgia (TA-W-92,012A), who are engaged in activities
related to the supply of technical hardware support services
meet the worker group certification criteria under Section 222(a)
of the Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of
the Act, 19 U.S.C. § 2273, I make the following certification:








"International Business Machines Corporation (IBM), ZKRA and
ZB8A Departments, Technical Support Services, Global
Technology Services Division (GTS), Schaumburg, Illinois (TA-
W-92,012) and International Business Machines Corporation
(IBM), ZKRA and ZB8A Departments, Technical Support Services,
Global Technology Services Division (GTS), Smyrna, Georgia
(TA-W-92,012A), who became totally or partially separated
from employment on or after July 13, 2015 through two years
from the date of certification, and all workers in the group
threatened with total or partial separation from employment
on the date of certification through two years from the date
of certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 12th day of September 2016.
/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance