DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-91,927

DIRECTV CUSTOMER SERVICES, INC.
DIRECTV CARE DIVISION
A SUBSIDIARY OF AT&T, INC.
INCLUDING ON-SITE LEASED WORKERS FROM
SITEL, CONVERGYS, ALORICA, VXI, AND TPUSA
TULSA, OKLAHOMA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on June 16, 2016, on behalf of workers of DIRECTV Customer
Services, Inc., DIRECTV Care Division, a subsidiary of AT&T,
Inc., Tulsa, Oklahoma (DIRECTV Customer Services-Care
Division). The workers' firm is engaged in activities related
to the supply of services for DIRECTV customers.
The worker group includes on-site leased workers from
Sitel, Convergys, Alorica, VXI, and TPUSA.
During the course of the investigation, information was
collected from the workers' firm and petitioner.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in DIRECTV Customer
Services-Care Division have become totally or partially
separated, or are threatened to become totally or partially
separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers which
contributed importantly to worker group separations at DIRECTV
Customer Services-Care Division.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of DIRECTV Customer
Services, Inc., DIRECTV Care Division, Tulsa, Oklahoma, who are
engaged in activities related to the supply of services for
DIRECTV customers, meet the worker group certification criteria
under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I make
the following certification:
"All workers of DIRECTV Customer Services, Inc., DIRECTV
Care Division, a subsidiary of AT&T, Inc., including on-
site leased workers from Sitel, Convergys, Alorica, VXI,
and TPUSA, Tulsa, Oklahoma, who became totally or partially
separated from employment on or after June 15, 2015,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 2nd day of September 2016.
/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance