DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-90,262

NCO FINANCIAL SYSTEMS, INC.
A SUBSIDIARY OF EXPERT GLOBAL SOLUTIONS
NOW KNOWN AS EGS FINANCIAL CARE, INC.
ST. JOSEPH, MISSOURI

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on September, 16 2015 by a state workforce office on
behalf of workers of NCO Financial Systems, Inc., a subsidiary
of Expert Global Solutions now known as EGS Financial Care,
Inc., St. Joseph, Missouri. The workers' firm is engaged in
activities related to the supply of support service for the
client's customer through customer service representatives.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country the supply of a service like or
directly competitive with the service supplied by the workers
which contributed importantly to worker group separations at NCO
Financial Systems, Inc., a subsidiary of Expert Global Solutions
now known as EGS Financial Care, Inc., St. Joseph, Missouri.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of NCO Financial Systems,
Inc., a subsidiary of Expert Global Solutions now known as EGS
Financial Care, Inc., St. Joseph, Missouri, who are engaged in
activities related to the supply of support services for the
client's customer through customer service representatives meet
the worker group certification criteria under Section 222(a) of
the Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of
the Act, 19 U.S.C. § 2273, I make the following certification:
"All workers NCO Financial Systems, Inc., a subsidiary of
Expert Global Solutions now known as EGS Financial Care,
Inc., St. Joseph, Missouri, who became totally or partially
separated from employment on or after January 1, 2014
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 20th day of November 2015.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance