DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-90,180

RESULTS CUSTOMER SOLUTIONS
A SUBSIDIARY OF THE RESULTS COMPANIES LLC
LAWRENCE, KANSAS

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on August 31, 2015 by a state workforce office on behalf
of workers of Results Customer Solutions, a subsidiary of The
Results Companies LLC, Lawrence, Kansas (herein known as
"Results Customer Solutions"). The worker group excludes
leased or temporary workers. The workers' firm is engaged in
activities related to the supply of business process outsourcing
"call center" services.
During the course of the investigation, information was
collected from the petitioner, workers' firm, and the major
declining customers of the subject firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the sales
and/or production of business process outsourcing "call
center" services by Results Customer Solutions have decreased
absolutely.
Section 222(a)(2)(A)(ii) has been met because customer
imports of services like or directly competitive with the
service by Results Customer Solutions have increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer imports contributed importantly to the
worker group separations and sales/production declines at
Results Customer Solutions.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Results Customer
Solutions, a subsidiary of The Results Companies LLC,
Lawrence, Kansas, who are engaged in activities related to the
supply of business process outsourcing "call center" services
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:











"All workers of Results Customer Solutions, a subsidiary
of The Results Companies LLC, Lawrence, Kansas, who became
totally or partially separated from employment on or after
January 1, 2014 through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 24th day of June 2016.
/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance