DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-90,141

CAPITAL ONE US CARD OPERATIONS
INCLUDING WORKERS WHOSE WAGES WERE REPORTED THROUGH
CAPITAL ONE SERVICES II, LLC AND
CAPITAL ONE, NATIONAL ASSOCIATION
SIOUX FALLS, SOUTH DAKOTA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition filed
on August 24, 2015 by a State Workforce office on behalf of
workers of Capital One US Card Operations, Sioux Falls, South
Dakota (herein known as "Capital One US Card Operations" or
"workers' firm"). The workers' firm is also inclusive of workers
whose wages were reported through Capital One Services II, LLC
and Capital One, National Association. The workers' firm is
engaged in activities related to the supply of customer
servicing services provided to credit card customers.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has partially shifted to a foreign country the supply of a
service like or directly competitive with the service supplied
by the workers which contributed importantly to worker group
separations at Capital One US Card Operations.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Capital One US Card
Operations, including workers whose wages were reported
through Capital One Services II, LLC and Capital One, National
Association, Sioux Falls, South Dakota, who are engaged in
activities related to the supply of customer servicing services
provided to credit card customers meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:












"All workers of Capital One US Card Operations, including
workers whose wages were reported through Capital One
Services II, LLC and Capital One, National Association,
Sioux Falls, South Dakota, who became totally or partially
separated from employment on or after January 1, 2014,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 12th day of November 2015.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance