DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-86,035

ALPINE ACCESS, INC.
SUPPORT CENTER HELP DESK
A SUBSIDIARY OF SYKES ENTERPRISES, INCORPORATED
DENVER, COLORADO

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers’
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers’ firm; OR
(II) there has been an acquisition from a
foreign country by the workers’ firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers’ firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers’ separation or
threat of separation.

The investigation was initiated in response to a petition
filed on May 26, 2015 on behalf of workers of Alpine Access,
Inc., Support Center Help Desk, a subsidiary of Sykes
Enterprises, Incorporated, Denver, Colorado (Alpine Access-
Support Center Help Desk). Workers of Alpine Access-Support
Center Help Desk (subject worker group) are engaged in
activities related to the supply of technical support.
Specifically, the subject worker group consists of home-
based/remote workers who provide technical support.
During the course of the investigation, information was
collected from the workers’ firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in Alpine Access-Support
Center Help Desk have become totally or partially separated, or
are threatened to become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers’
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers
which contributed importantly to worker group separations at
Alpine Access-Support Center Help Desk.

Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Alpine Access, Inc.,
Support Center Help Desk, Denver, Colorado, who are engaged in
activities related to the supply of technical support, meet the
worker group certification criteria under Section 222(a) of the
Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of the
Act, 19 U.S.C. § 2273, I make the following certification:
“All workers of Alpine Access, Inc., Support Center Help
Desk, a subsidiary of Sykes Enterprises, Incorporated,
Denver, Colorado, who became totally or partially separated
from employment on or after May 24, 2014, through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended.”

Signed in Washington, D.C., this 6th day of February, 2016

/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance