DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-83,356

CONVERGYS CUSTOMER MANAGEMENT GROUP, INC.
BROWNSVILLE, TEXAS

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on January 2, 2014 by a state workforce office on behalf
of workers of Convergys Customer Management Group, Inc.,
Brownsville, Texas (Convergys). The workers' firm is engaged
in activities related to the supply of outsourced customer
service and product support services.
During the course of the investigation, information was
collected from the workers' firm and a survey of the firm's
major declining customer.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the sales
and production of services supplied by Convergys have
decreased absolutely.
Section 222(a)(2)(A)(ii) has been met because customer
imports of services like or directly competitive with the
services supplied by Convergys have increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer imports contributed importantly to the
worker group separations and sales and production declines at
Convergys.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Convergys Customer
Management Group, Inc., Brownsville, Texas, who are engaged in
activities related to the supply of outsourced customer service
and product support services meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:
"All workers of Convergys Customer Management Group, Inc.,
Brownsville, Texas, who became totally or partially
separated from employment on or after December 31, 2012
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 6th day of March, 2014.

/s/ Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance