DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-83,297

CONVERGYS CORPORATION
TECHNICAL ROUTING GROUP
OGDEN, UTAH


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.


The investigation was initiated in response to a petition
filed on December 16, 2013 by a company official on behalf of
workers of Convergys Corporation, Technical Routing Group, Ogden,
Utah (Convergys). The subject worker group includes workers who
are engaged in activities related to the supply of call center
services.
During the course of the investigation, information was
collected from the workers' firm and a subject firm client.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country the supply of services like or
directly competitive with the call center services supplied by the
subject workers, which contributed importantly to worker group
separations at Convergys.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Convergys, Technical
Routing Group, Ogden, Utah, who are engaged in activities related
to the supply of call center services, meet the worker group
certification criteria under Section 222(a) of the Act, 19 U.S.C.
§ 2272(a). In accordance with Section 223 of the Act, 19 U.S.C. §
2273, I make the following certification:
"All workers of Convergys Corporation, Technical Routing
Group, Ogden, Utah, who became totally or partially separated
from employment on or after December 13, 2012 through two
years from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 3rd day of February 2014

/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance