DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-83,041

AMERICAN CUSTOMER CARE, INC.
HAIER TIER ONE GROUP
INCLUDING ON-SITE LEASED WORKERS FROM
AEROTEK
MONTOURSVILLE, PENNSYLVANIA


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on August 30, 2013 on behalf of workers of American
Customer Care, Haier Tier One Group, Montoursville,
Pennsylvania. The workers' firm is engaged in activities
related to the supply of tier one contact center support
services. The worker group includes on-site leased workers from
Aerotek.
During the course of the investigation, information was
collected from the workers' firm and a major declining customer.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the supply
of services by the workers' firm has decreased absolutely.
Section 222(a)(2)(A)(ii) has been met because imports of
services like or directly competitive with the services
supplied by the workers' firm have increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased imports contributed importantly to the worker group
separations and sales/production declines at the workers'
firm.

Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of American Customer
Care, Haier Tier One Group, including on-site leased workers
from Aerotek, Montoursville, Pennsylvania, who are engaged in
activities related to the supply of tier 1 contact center
support services meet the worker group certification criteria
under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I make
the following certification:
"All workers of American Customer Care, Haier Tier One
Group, including on-site leased workers from Aerotek,
Montoursville, Pennsylvania, who became totally or
partially separated from employment on or after August 28,
2012 through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 21st day of November, 2013.

/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance