DEPARTMENT OF LABOR
Employment and Training Administration

TA-W-82,841

TELEFLIGHT LTD
A SUBSIDIARY OF BRITISH AIRWAYS
CALL CENTRE
INCLUDING ON-SITE LEASED WORKERS FROM TECH SYSTEMS
JACKSONVILLE, FLORIDA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on June 24, 2013 by three workers on behalf of workers of
Teleflight Ltd, a subsidiary of British Airways, Call Centre,
Jacksonville, Florida ("Teleflight" or "subject firm"). The
worker group includes on-site leased workers from Tech Systems.
The subject firm is engaged in activities related to the supply of
air transport services. The subject worker group provides inbound
phone operations services for British Airways air travel.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become totally
or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country the supply of services like or
directly competitive with the inbound phone operations services
supplied by the workers, which contributed importantly to worker
group separations at Teleflight.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Teleflight Ltd, a
subsidiary of British Airways, Call Centre, including on-site
leased workers from Tech Systems, Jacksonville, Florida, who are
engaged in activities related to the supply of inbound phone
operations services, meet the worker group certification criteria
under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I make
the following certification:
All workers of Teleflight Ltd, a subsidiary of British
Airways, Call Centre, including on-site leased workers from
Tech Systems, Jacksonville, Florida, who became totally or
partially separated from employment on or after May 25, 2012
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 22nd day of July, 2013

/s/ Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance