DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-82,784

THE HARTE-HANKS DIRECT MARKETING/KC, LLC
CALL CENTER DIVISION
INCLUDING ON-SITE LEASED WORKERS FROM ADECCO
SHAWNEE, KANSAS

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on June 6, 2013 by the state workforce office on behalf of
workers of The Harte-Hanks Direct Marketing/KC, LLC, Call
Center Division, Shawnee, Kansas. The workers' firm is engaged
in activities related to the supply of call center services.
The worker group includes on-site leased workers from Adecco.
During the course of the investigation, information was
collected from the workers' firm and a customer of the firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(ii) has been met because customer
imports of call center services like or directly competitive
with the services supplied by The Harte-Hanks Direct
Marketing/KC, LLC, Call Center Division, Shawnee, Kansas have
increased. The Department surveyed the subject firm's major
declining customer regarding purchases of call center services
for 2011, 2012 and January through May 2013. The survey revealed
an increased reliance on imports during the relevant period.


Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer imports contributed importantly to the
worker group separations at The Harte-Hanks Direct
Marketing/KC, LLC, Call Center Division, Shawnee, Kansas.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of The Harte-Hanks
Direct Marketing/KC, LLC, Call Center Division, Shawnee,
Kansas, who are engaged in activities related to the supply of
call center services meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:


"All workers of The Harte-Hanks Direct Marketing/KC, LLC,
Call Center Division, including on-site leased workers
from Adecco, Shawnee, Kansas, who became totally or
partially separated from employment on or after June 5,
2012, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 1st day of July, 2013


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance