DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-82,698

BI-LO, LLC
HELP DESK DEPARTMENT
A SUBSIDIARY OF BI-LO, HOLDINGS
INCLUDING ON-SITE LEASED WORKERS FROM WORKSMART
GREENVILLE, SOUTH CAROLINA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on April 30, 2013 on behalf of workers of BI-LO, LLC,
Help Desk Department, a subsidiary of BI-LO, Holdings,
Greenville, South Carolina. The workers' firm is engaged in
activities related to the supply of receiving calls from the BI-
LO grocery retail stores about technical issues (i.e. technical
issues/problems with cash registers, scales, freezer cases,
deli/bakery, etc.) and troubleshooting and walking the caller
through how to solve the problems. The subject worker group
includes on-site leased workers from WorkSmart.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers which
contributed importantly to worker group separations at BI-LO,
LLC.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of BI-LO, LLC, Help Desk
Department, a subsidiary of BI-LO, Holdings, including on-site
leased workers from WorkSmart, Greenville, South Carolina, who
are engaged in activities related to the supply of receiving
calls from the BI-LO grocery retail stores about technical
issues (i.e. technical issues/problems with cash registers,
scales, freezer cases, deli/bakery, etc.) and troubleshooting
and walking the caller through how to solve the problems meet
the worker group certification criteria under Section 222(a) of
the Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of
the Act, 19 U.S.C. § 2273, I make the following certification:


"All workers of BI-LO, LLC, Help Desk Department, a
subsidiary of BI-LO, Holdings, including on-site leased
workers from WorkSmart, Greenville, South Carolina, who
became totally or partially separated from employment on or
after April 29, 2012 through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C., this 14th day of May, 2013.


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance