DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-82,498

ALORICA, INC.
AMES, IOWA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on February 25, 2013 by a state workforce office on behalf
of workers of Alorica, Inc., Ames, Iowa. The workers' firm is
engaged in activities related to the supply of call center
services.
During the course of the investigation, information was
collected from the workers' firm and the firm's declining
customers.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the sales of
services supplied by Alorica, Inc. have decreased absolutely.
Section 222(a)(2)(A)(ii) has been met because customer
imports of services like or directly competitive with the
services supplied by Alorica, Inc. have increased. A customer
survey revealed increased reliance on imports of call center
services during the period under investigation.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer reliance on imports contributed importantly
to the worker group separations and sales declines at Alorica,
Inc.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Alorica, Inc., Ames,
Iowa, who are engaged in activities related to the supply of
call center services meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:
"All workers of Alorica, Inc., Ames, Iowa, who became
totally or partially separated from employment on or after
February 22, 2012, through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 17th day of May, 2013.


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance