DEPARTMENT OF LABOR
Employment and Training Administration

TA-W-82,333

WEST BUSINESS SOLUTIONS, LLC
A SUBSIDIARY OF WEST CORPORATION
TULSA, OKLAHOMA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a
petition filed on January 11, 2013 on behalf of workers of
West Business Solutions, LLC, a subsidiary of West
Corporation, Tulsa, Oklahoma (West). The workers' firm
receives and processes incoming calls for dedicated clients
(supplies call services).
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of services
like or directly competitive with the call services supplied
by the workers, which contributed importantly to worker group
separations at West.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of West Business
Solutions, LLC, a subsidiary of West Corporation, Tulsa,
Oklahoma, who are engaged in activities related to the supply
of call services, meet the worker group certification criteria
under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:
"All workers of West Business Solutions, LLC, a
subsidiary of West Corporation, Tulsa, Oklahoma, who
became totally or partially separated from employment on
or after December 14, 2011 through two years from the
date of certification, and all workers in the group
threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 31st day of January, 2013


/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance