DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-82,324

WELLS FARGO BANK
ONLINE CUSTOMER SERVICE DEPARTMENT
EMAIL DIVISION
WELLS FARGO COMMUNITY BANKING-CUSTOMER CONNECTION DIVISION
A SUBSIDIARY OF WELLS FARGO AND COMPANY
CONCORD, CALIFORNIA


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on January 8, 2013 by a state workforce official on
behalf of workers of Wells Fargo Bank, Online Customer Service
Department, Email Division, Wells Fargo Community Banking-
Customer Connection Division, a subsidiary of Wells Fargo and
Company, Concord, California (Wells Fargo, Online Customer
Service Department, Email Division). The workers engaged in
activities related to email customer services. The worker
group does not include any leased workers.
During the course of the investigation, information was
collected from the workers' firm and the petitioners.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country a portion of the supply
of services like or directly competitive with the email
customer services supplied by the workers, which contributed
importantly to worker group separations at Wells Fargo, Online
Customer Service Department, Email Division.

Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Wells Fargo, Online
Customer Service Department, Email Division, who are engaged
in activities related to the supply of email customer
services, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:
"All workers of Wells Fargo Bank, Online Customer Service
Department, Email Division, Wells Fargo Community
Banking-Customer Connection Division, a subsidiary of
Wells Fargo and Company, Concord, California, who became
totally or partially separated from employment on or
after January 4, 2012, through two years from the date of
certification, and all workers in the group threatened
with total or partial separation from employment on the
date of certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act
of 1974, as amended."
Signed in Washington, D.C., this 6th day of February, 2013


/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance