DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-82,273

JOHNSON CONTROLS, INC.
GLOBAL WORKPLACE SOLUTIONS
AMERICAS CALL CENTER
MILWAUKEE, WISCONSIN


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification of
eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm under
Section 222(a) of the Act, 19 U.S.C. § 2272(a), are satisfied if
the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on December 18, 2012 on behalf of workers of Johnson
Controls, Inc., Global Workplace Solutions, Americas Call Center,
Milwaukee, Wisconsin (subject firm). The workers' firm is engaged
in activities related to the supply of call center customer support
services.
Section 222(a)(1) has been met because a significant number or
proportion of the workers in such workers' firm have become totally
or partially separated, or are threatened to become totally or
partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country the supply of services like or
directly competitive with those supplied by the subject workers
which contributed importantly to worker group separations at the
subject firm.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Johnson Controls, Inc.,
Global Workplace Solutions, Americas Call Center, Milwaukee,
Wisconsin, who are engaged in activities related to the supply of
call center customer support services, meet the worker group
certification criteria under Section 222(a) of the Act, 19 U.S.C. §
2272(a). In accordance with Section 223 of the Act, 19 U.S.C. §
2273, I make the following certification:
"All workers of Johnson Controls, Inc., Global Workplace
Solutions, Americas Call Center, Milwaukee, Wisconsin, who
became totally or partially separated from employment on or
after December 14, 2011, through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment assistance
under Chapter 2 of Title II of the Trade Act of 1974, as
amended."
Signed in Washington, D.C., this 14th day of January, 2013

/s/ Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance