DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-82,219

TELETECH SERVICES CORPORATION
HP NOTEBOOK TECH SUPPORT
A SUBSIDIARY OF TELETECH HOLDINGS, INC.
SPRINGFIELD, MISSOURI

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in
such workers' firm have become totally or partially
separated, or are threatened to become totally or partially
separated; and

(2)(A)(i) the sales or production, or both, of such firm
have decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied
by such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on December 6, 2012 on behalf of workers of TeleTech
Services Corporation, HP Notebook Tech Support, a subsidiary
of TeleTech Holdings, Inc., Springfield, Missouri (TeleTech
Services Corporation). The workers' firm is engaged in
activities related to the supply of customer service call
center services for HP notebook tech support.
During the course of the investigation, information was
collected from the workers' firm and the firm's customer.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the sales of
customer service call center services for HP notebook tech
support by TeleTech Services Corporation have decreased
absolutely.
Section 222(a)(2)(A)(ii) has been met because the
customer increased its reliance on imports of services like or
directly competitive with the services supplied by TeleTech
Services Corporation.
Finally, Section 222(a)(2)(A)(iii) has been met because
the customer's increased reliance on imports contributed
importantly to the worker group separations and sales declines
at TeleTech Services Corporation.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of TeleTech Services
Corporation, HP Notebook Tech Support, a subsidiary of
TeleTech Holdings, Inc., Springfield, Missouri, who are
engaged in activities related to the supply of customer
service call center services for HP notebook tech support meet
the worker group certification criteria under Section 222(a)
of the Act, 19 U.S.C. § 2272(a). In accordance with Section
223 of the Act, 19 U.S.C. § 2273, I make the following
certification:


"All workers of TeleTech Services Corporation, HP
Notebook Tech Support, a subsidiary of TeleTech Holdings,
Inc., Springfield, Missouri, who became totally or
partially separated from employment on or after December
5, 2011 through two years from the date of certification,
and all workers in the group threatened with total or
partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act
of 1974, as amended."
Signed in Washington, D.C. this 31st day of January, 2013.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance