DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-82,093

KOREAN AIR LINE COMPANY LTD.
AMERICAN REGIONAL HEADQUARTERS
CALL CENTER DIVISION
A SUBSIDIARY OF SEOUL OF KOREAN AIR
LOS ANGELES, CALIFORNIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on October 18, 2012 by three workers of Korean Air Lines
Company Ltd., American Regional Headquarters, Call Center
Division, a subsidiary of Seoul of Korean Air, Los Angeles,
California (Korean Air Lines). The subject workers were
engaged in employment related to customer call center
services.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country the supply of
services like or directly competitive with the customer call
center services supplied by the workers which contributed
importantly to worker group separations at Korean Air Lines
Company Ltd., American Regional Headquarters, Call Center
Division, Los Angeles, California.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Korean Air Lines
Company Ltd., American Regional Headquarters, Call Center
Division, a subsidiary of Seoul of Korean Air, Los Angeles,
California who are engaged in employment related to the supply
of customer call center services, meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act,
19 U.S.C. § 2273, I make the following certification:
"All workers of Korean Air Lines Company Ltd., American
Regional Headquarters, Call Center Division, a subsidiary
of Seoul of Korean Air, Los Angeles, California, who
became totally or partially separated from employment on
or after October 17, 2011, through two years from the
date of certification, and all workers in the group
threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 3rd day of December, 2012.


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance