DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-82,061

MATRIX TELECOM, INC.
CUSTOMER SERVICE DEPARTMENT
A SUBSIDIARY OF PLATINUM EQUITY
ATMORE, ALABAMA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on October 9, 2012 on behalf of workers of Matrix
Telecom, Inc., Customer Service Department, a subsidiary of
Platinum Equity, Atmore, Alabama (Matrix). The workers' firm
is engaged in activities related to the supply of customer
service call answering services for a long distance
telecommunications firm.
During the course of the investigation, information was
collected from the workers' firm and the petitioners.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers
which contributed importantly to worker group separations at
Matrix.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Matrix Telecom,
Inc., Customer Service Department, a subsidiary of Platinum
Equity, Atmore, Alabama, who are engaged in activities related
to the supply of customer service call answering services for
a long distance telecommunications firm meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act,
19 U.S.C. § 2273, I make the following certification:
"All workers of Matrix Telecom, Inc., Customer Service
Department, a subsidiary of Platinum Equity, Atmore,
Alabama, who became totally or partially separated from
employment on or after October 5, 2011 through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 20th day of November, 2012.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance