DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,961

AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
WORLD SERVICE GLOBAL NEW ACCOUNTS (WS GNA) DIVISION
INCLUDING ON-SITE LEASED WORKERS FROM
KELLY SERVICES
SALT LAKE CITY, UTAH

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on September 10, 2012 on behalf of workers of American
Express Travel Related Services Company, Inc., World Service
Global New Accounts (WS GNA) Division, Salt Lake City, Utah. The
workers' firm is engaged in activities related to the supply of
credit card services. Specifically, the group is responsible for
all specialty functions within World Service for new and existing
American Express card members. These specialty functions include
High Risk Fraud, Deceased New Basic Accounts, Executive Consumer
Relations, Manual Underwriting, and New Account Set-Up for
Exhausted replacement requests and special handling. The subject
worker group includes on-site leased workers from Kelly Services.
During the course of the investigation, information was
collected from the workers' firm and the petitioners.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country the supply of services like or
directly competitive with the services supplied by the workers
which contributed importantly to worker group separations at WS
GNA.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of American Express
Travel Related Services Company, Inc., World Service Global New
Accounts (WS GNA) Division, Salt Lake City, Utah, who are engaged
in activities related to the supply of credit card services.
Specifically, all specialty functions within World Service (High
Risk Fraud, Deceased New Basic Accounts, Executive Consumer
Relations, Manual Underwriting, and New Account Set-Up for
Exhausted replacement requests and special handling) meet the
worker group certification criteria under Section 222(a) of the
Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of the
Act, 19 U.S.C. § 2273, I make the following certification:


"All workers of American Express Travel Related Services
Company, Inc., World Service Global New Accounts (WS GNA)
Division, Salt Lake City, Utah, who became totally or
partially separated from employment on or after September 6,
2011 through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 16th day of October, 2012.

/s/ Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance