DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,960

VERIZON BUSINESS NETWORKS SERVICES, INC.
VERIZON SERVICES ORGANIZATION INC.
SENIOR COORDINATOR-CUSTOMER SERVICE (SC-CS)
HIGHLANDS RANCH, COLORADO

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed by workers on September 10, 2012, on behalf of workers of
Verizon Business Network Services, Inc. FEIN: 13-2745892, Verizon
Services Organization Inc. FEIN: 06-1130781, Senior Coordinator-
Customer Service (SC-CS), Highlands Ranch, Colorado. The
workers' firm is engaged in activities related to
telecommunications services. The worker group supplies customer
services. Workers in the Senior Coordinator-Customer Service
(SC-CS) group are separately identifiable from workers in the
System Database Administration Group, who are covered under TA-W-
81,532X.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country the supply of services like or
directly competitive with customer services, which contributed
importantly to worker group separations at Verizon Business
Network Services, Inc., Verizon Services Organization Inc.,
Senior Coordinator-Customer Service (SC-CS), Highlands Ranch,
Colorado.

Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Verizon Business
Network Services, Inc., Senior Coordinator-Customer Service (SC-
CS), Highlands Ranch, Colorado,, who are engaged in activities
related to the supply of customer services, meet the worker group
certification criteria under Section 222(a) of the Act, 19 U.S.C.
§ 2272(a). In accordance with Section 223 of the Act, 19 U.S.C.
§ 2273, I make the following certification:
"All workers of Verizon Business Network Services, Inc.,
Senior Coordinator-Customer Service (SC-CS), Highlands
Ranch, Colorado, who became totally or partially separated
from employment on or after September 7, 2011 through two
years from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 24th day of October, 2012
/s/ Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance