DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,922

CINCINNATI BELL TELEPHONE COMPANY, LLC
A SUBSIDIARY OF CINCINNATI BELL, INC.
CALL CENTER OPERATIONS DIVISION
INCLUDING ON-SITE LEASED WORKERS FROM BELCAN AND STAFFMARK
CINCINNATI, OHIO

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on August 27, 2012 by the Communication Workers of
America, Local 4400 on behalf of workers of Cincinnati Bell
Telephone Company, LLC, a subsidiary of Cincinnati Bell, Inc.,
Call Center Operations Division, Cincinnati, Ohio. The worker
group is engaged in activities related to the supply of call
center services for their firm. The worker group includes on-
site leased workers from Belcan and Staffmark.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of call
center services like or directly competitive with the service
supplied by the workers which contributed importantly to
worker group separations at Cincinnati Bell Telephone Company,
LLC, a subsidiary of Cincinnati Bell, Inc., Call Center
Operations Division, Cincinnati, Ohio.

Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Cincinnati Bell
Telephone Company, LLC, a subsidiary of Cincinnati Bell, Inc.,
Call Center Operations Division, Cincinnati, Ohio, who are
engaged in activities related to the supply of call center
services meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:



"All workers of Cincinnati Bell Telephone Company, LLC, a
subsidiary of Cincinnati Bell, Inc., Call Center
Operations Division, including on-site leased workers
from Belcan and Staffmark, Cincinnati, Ohio, who became
totally or partially separated from employment on or
after August 21, 2011, through two years from the date of
certification, and all workers in the group threatened
with total or partial separation from employment on the
date of certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act
of 1974, as amended."
Signed in Washington, D.C., this 13th day of September, 2012


/s/Michael W. Jaffe
___________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance