DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,871

FUSION CONTACT CENTERS, LLC
SANTA MARIA, CALIFORNIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in
such workers' firm have become totally or partially
separated, or are threatened to become totally or partially
separated; and

(2)(A)(i) the sales or production, or both, of such firm
have decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied
by such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on August 8, 2012 on behalf of workers of Fusion Contact
Centers, LLC, Santa Maria, California. The workers' firm is
engaged in activities related to the supply of call center
services.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the sales of
services supplied by Fusion Contact Centers, LLC, have
decreased absolutely.
Section 222(a)(2)(A)(ii) has been met because imports of
services like or directly competitive with the services
supplied by Fusion Contact Centers, LLC, have increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased imports contributed importantly to the worker group
separations and sales/production declines at Fusion Contact
Centers, LLC, Santa Maria, California.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Fusion Contact
Centers, LLC, Santa Maria, California, who are engaged in
activities related to the supply of call center services, meet
the worker group certification criteria under Section 222(a)
of the Act, 19 U.S.C. § 2272(a). In accordance with Section
223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
"All workers of Fusion Contact Centers, LLC, Santa Maria,
California, who became totally or partially separated
from employment on or after August 6, 2011, through two
years from the date of certification, and all workers in
the group threatened with total or partial separation
from employment on the date of certification through two
years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title
II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 28th day of September, 2012


/s/Michal W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance