DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,780

AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
GLOBAL PREPAID SERVICING - GLOBAL PAYMENT OPTIONS (GPS)
INCLUDING ON-SITE LEASED WORKERS FROM
KELLY SERVICES
SALT LAKE CITY, UTAH

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on July 6, 2012 on behalf of workers of American Express
Travel Related Services Company, Inc., Global Prepaid
Servicing - Global Prepaid Options (GPS), Salt Lake City,
Utah. The workers' firm is engaged in activities related to
the supply of call center services. Specifically, the workers
take inbound calls from customers of the firm to reconcile
issues and questions about the customers' accounts. The
accounts include American Express's Travelers Cheques and
Prepaid Card business accounts. The subject worker group
includes on-site leased workers from Kelly Services.
During the course of the investigation, information was
collected from the workers' firm and the petitioners.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of services
like or directly competitive with the services supplied by the
workers which contributed importantly to worker group
separations at GPS.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of of American Express
Travel Related Services Company, Inc., Global Prepaid
Servicing - Global Prepaid Options (GPS), including on-site
leased workers from Kelly Services, Salt Lake City, Utah, who
are engaged in activities related to the supply of call center
services meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:


"All workers of American Express Travel Related Services
Company, Inc., Global Prepaid Servicing - Global Prepaid
Options (GPS), including on-site leased workers from
Kelly Services, Salt Lake City, Utah, who became totally
or partially separated from employment on or after July
5, 2011 through two years from the date of certification,
and all workers in the group threatened with total or
partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act
of 1974, as amended."
Signed in Washington, D.C., this 3rd day of August, 2012.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance