DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,737

ALORICA INC. (CA)
WORKING ON-SITE AT VERIZON BUSINESS NETWORKS SERVICES, INC.
PALATKA, FLORIDA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in
such workers' firm have become totally or partially
separated, or are threatened to become totally or partially
separated; and

(2)(A)(i) the sales or production, or both, of such firm
have decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied
by such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on June 21, 2012, by workers on behalf of workers of
Alorica Inc. (Ca), working on-site at Verizon Business Network
Services, Inc., Palatka, Florida, (Alorica). The workers'
firm is engaged in activities related to the supply of high
speed internet technical support services.
During the course of the investigation, information was
collected from the workers' firm and sole customer.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the sales of
services by Alorica have decreased absolutely.
Section 222(a)(2)(A)(ii) has been met because customer
imports of services like or directly competitive with the
services supplied by Alorica have increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer imports contributed importantly to the
worker group separations and sales declines at Alorica.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Alorica Inc. (Ca),
working on-site at Verizon Business Network Services, Inc.,
Palatka, Florida, who are engaged in activities related to the
supply of technical support services, meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act,
19 U.S.C. § 2273, I make the following certification:
"All workers of Alorica Inc. (Ca), working on-site at
Verizon Business Network Services, Inc., Palatka,
Florida, who became totally or partially separated from
employment on or after June 20, 2011, through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C. this 5th day of October, 2012


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance