DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,705

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
MESA, ARIZONA
INCLUDING OFF-SITE WORKERS WORKING
IN ARIZONA REPORTING TO
MESA, ARIZONA

TA-W-81,705A

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
SAINT LOUIS, MISSOURI
INCLUDING OFF-SITE WORKERS WORKING
IN MISSOURI REPORTING TO
SAINT LOUIS, MISSOURI

TA-W-81,705B

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
SAN RAMON, CALIFORNIA
INCLUDING OFF-SITE WORKERS WORKING
IN CALIFORNIA REPORTING TO
SAN RAMON, CALIFORNIA

TA-W-81,705C

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
ALPHARETTA, GEORGIA
INCLUDING OFF-SITE WORKERS WORKING
IN NORTH CAROLINA AND GEORGIA REPORTING TO
ALPHARETTA, GEORGIA





TA-W-81,705D

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
HOUSTON, TEXAS

TA-W-81,705E

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
DURHAM, NORTH CAROLINA
INCLUDING OFF-SITE WORKERS WORKING
IN NORTH CAROLINA REPORTING TO
DURHAM, NORTH CAROLINA

TA-W-81,705F

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
MILWAUKEE, WISCONSIN
INCLUDING OFF-SITE WORKERS WORKING
IN WISCONSIN REPORTING TO
MILWAUKEE, WISCONSIN

TA-W-81,705G

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
TAMPA, FLORIDA
INCLUDING OFF-SITE WORKERS WORKING
IN FLORIDA REPORTING TO
TAMPA, FLORIDA

TA-W-81,705H

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
LISLE, ILLINOIS
INCLUDING OFF-SITE WORKERS WORKING
IN ILLINOIS REPORTING TO
LISLE, ILLINOIS


TA-W-81,705I

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
BEDMINISTER, NEW JERSEY

TA-W-81,705J

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
ATLANTA, GEORGIA

TA-W-81,705K

AT&T SERVICES, INC.
GLOBAL CUSTOMER CARE - SERVICE ASSURANCE
A SUBSIDIARY OF AT&T INC.
FISHKILL, NEW YORK
INCLUDING OFF-SITE WORKERS WORKING
IN NEW YORK REPORTING TO
FISHKILL, NEW YORK

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on June 12, 2012 by a state workforce office on behalf
of workers of AT&T Services, Inc., Global Customer Care -
Service Assurance, a subsidiary of AT&T Inc., Mesa, Arizona,
including off-site workers working in Arizona reporting to
Mesa, Arizona (TA-W-81,705), AT&T Services, Inc., Global
Customer Care - Service Assurance, a subsidiary of AT&T Inc.,
Saint Louis, Missouri, including off-site workers working in
Missouri reporting to Saint Louis, Missouri (TA-W-81,705A),
AT&T Services, Inc., Global Customer Care - Service Assurance,
a subsidiary of AT&T Inc., San Ramon, California, including
off-site workers working in California reporting to San Ramon,
California (TA-W-81,705B), AT&T Services, Inc., Global
Customer Care - Service Assurance, a subsidiary of AT&T Inc.,
Alpharetta, Georgia, including off-site workers working in
North Carolina and Georgia reporting to Alpharetta, Georgia
(TA-W-81,705C), AT&T Services, Inc., Global Customer Care -
Service Assurance, a subsidiary of AT&T Inc., Houston, Texas
(TA-W-81,705D), AT&T Services, Inc., Global Customer Care -
Service Assurance, a subsidiary of AT&T Inc., Durham, North
Carolina, including off-site workers working in North Carolina
reporting to Durham, North Carolina (TA-W-81,705E), AT&T
Services, Inc., Global Customer Care - Service Assurance, a
subsidiary of AT&T Inc., Milwaukee, Wisconsin, including off-
site workers working in Wisconsin reporting to Milwaukee,
Wisconsin (TA-W-81,705F), AT&T Services, Inc., Global Customer
Care - Service Assurance, a subsidiary of AT&T Inc., Tampa,
Florida, including off-site workers working in Florida
reporting to Tampa, Florida (TA-W-81,705G), AT&T Services,
Inc., Global Customer Care - Service Assurance, a subsidiary
of AT&T Inc., Lisle, Illinois, including off-site workers
working in Illinois reporting to Lisle, Illinois (TA-W-
81,705H), AT&T Services, Inc., Global Customer Care - Service
Assurance, a subsidiary of AT&T Inc., Bedminister, New Jersey
(TA-W-81,705I), AT&T Services, Inc., Global Customer Care -
Service Assurance, a subsidiary of AT&T Inc., Atlanta, Georgia
(TA-W-81,705J), AT&T Services, Inc., Global Customer Care -
Service Assurance, a subsidiary of AT&T Inc., Fishkill, New
York, including off-site workers working in New York reporting
to Fishkill, New York (TA-W-81,705K) (AT&T). The workers'
firm is engaged in activities related to the supply of
operational performance service level agreement reporting for
AT&T and its customers.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers
which contributed importantly to worker group separations at
AT&T.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of AT&T Services,
Inc., Global Customer Care - Service Assurance, a subsidiary
of AT&T Inc., Mesa, Arizona, including off-site workers
working in Arizona reporting to Mesa, Arizona (TA-W-81,705),
AT&T Services, Inc., Global Customer Care - Service Assurance,
a subsidiary of AT&T Inc., Saint Louis, Missouri, including
off-site workers working in Missouri reporting to Saint Louis,
Missouri (TA-W-81,705A), AT&T Services, Inc., Global Customer
Care - Service Assurance, a subsidiary of AT&T Inc., San
Ramon, California, including off-site workers working in
California reporting to San Ramon, California (TA-W-81,705B),
AT&T Services, Inc., Global Customer Care - Service Assurance,
a subsidiary of AT&T Inc., Alpharetta, Georgia, including off-
site workers working in North Carolina and Georgia reporting
to Alpharetta, Georgia (TA-W-81,705C), AT&T Services, Inc.,
Global Customer Care - Service Assurance, a subsidiary of AT&T
Inc., Houston, Texas (TA-W-81,705D), AT&T Services, Inc.,
Global Customer Care - Service Assurance, a subsidiary of AT&T
Inc., Durham, North Carolina, including off-site workers
working in North Carolina reporting to Durham, North Carolina
(TA-W-81,705E), AT&T Services, Inc., Global Customer Care -
Service Assurance, a subsidiary of AT&T Inc., Milwaukee,
Wisconsin, including off-site workers working in Wisconsin
reporting to Milwaukee, Wisconsin (TA-W-81,705F), AT&T
Services, Inc., Global Customer Care - Service Assurance, a
subsidiary of AT&T Inc., Tampa, Florida, including off-site
workers working in Florida reporting to Tampa, Florida (TA-W-
81,705G), AT&T Services, Inc., Global Customer Care - Service
Assurance, a subsidiary of AT&T Inc., Lisle, Illinois,
including off-site workers working in Illinois reporting to
Lisle, Illinois (TA-W-81,705H), AT&T Services, Inc., Global
Customer Care - Service Assurance, a subsidiary of AT&T Inc.,
Bedminister, New Jersey (TA-W-81,705I), AT&T Services, Inc.,
Global Customer Care - Service Assurance, a subsidiary of AT&T
Inc., Atlanta, Georgia (TA-W-81,705J), AT&T Services, Inc.,
Global Customer Care - Service Assurance, a subsidiary of AT&T
Inc., Fishkill, New York, including off-site workers working
in New York reporting to Fishkill, New York (TA-W-81,705K),
who are engaged in activities related to the supply of
operational performance service level agreement reporting for
AT&T and its customers meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:
"All workers of AT&T Services, Inc., Global Customer Care
- Service Assurance, a subsidiary of AT&T Inc., Mesa,
Arizona, including off-site workers working in Arizona
reporting to Mesa, Arizona (TA-W-81,705), AT&T Services,
Inc., Global Customer Care - Service Assurance, a
subsidiary of AT&T Inc., Saint Louis, Missouri, including
off-site workers working in Missouri reporting to Saint
Louis, Missouri (TA-W-81,705A), AT&T Services, Inc.,
Global Customer Care - Service Assurance, a subsidiary of
AT&T Inc., San Ramon, California, including off-site
workers working in California reporting to San Ramon,
California (TA-W-81,705B), AT&T Services, Inc., Global
Customer Care - Service Assurance, a subsidiary of AT&T
Inc., Alpharetta, Georgia, including off-site workers
working in North Carolina and Georgia reporting to
Alpharetta, Georgia (TA-W-81,705C), AT&T Services, Inc.,
Global Customer Care - Service Assurance, a subsidiary of
AT&T Inc., Houston, Texas (TA-W-81,705D), AT&T Services,
Inc., Global Customer Care - Service Assurance, a
subsidiary of AT&T Inc., Durham, North Carolina,
including off-site workers working in North Carolina
reporting to Durham, North Carolina (TA-W-81,705E), AT&T
Services, Inc., Global Customer Care - Service Assurance,
a subsidiary of AT&T Inc., Milwaukee, Wisconsin,
including off-site workers working in Wisconsin reporting
to Milwaukee, Wisconsin (TA-W-81,705F), AT&T Services,
Inc., Global Customer Care - Service Assurance, a
subsidiary of AT&T Inc., Tampa, Florida, including off-
site workers working in Florida reporting to Tampa,
Florida (TA-W-81,705G), AT&T Services, Inc., Global
Customer Care - Service Assurance, a subsidiary of AT&T
Inc., Lisle, Illinois, including off-site workers working
in Illinois reporting to Lisle, Illinois (TA-W-81,705H),
AT&T Services, Inc., Global Customer Care - Service
Assurance, a subsidiary of AT&T Inc., Bedminister, New
Jersey (TA-W-81,705I), AT&T Services, Inc., Global
Customer Care - Service Assurance, a subsidiary of AT&T
Inc., Atlanta, Georgia (TA-W-81,705J), AT&T Services,
Inc., Global Customer Care - Service Assurance, a
subsidiary of AT&T Inc., Fishkill, New York, including
off-site workers working in New York reporting to
Fishkill, New York (TA-W-81,705K), who became totally or
partially separated from employment on or after June 11,
2011 through two years from the date of certification,
and all workers in the group threatened with total or
partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act
of 1974, as amended."
Signed in Washington, D.C., this 25th day of July, 2012.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance