DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,633
INTERNATIONAL BUSINESS MACHINES (IBM)
THE PROJECT SERVICE CENTER
05-BUSINESS CONSULTING SERVICES
INCLUDING TELE-WORKERS REPORTING TO CORPORATE HEADQUARTERS
ORLANDO, FLORIDA

TA-W-81,633A
INTERNATIONAL BUSINESS MACHINES (IBM)
THE PROJECT SERVICE CENTER
05-BUSINESS CONSULTING SERVICES
INCLUDING TELE-WORKERS REPORTING TO CORPORATE HEADQUARTERS
MINNEAPOLIS, MINNESOTA

TA-W-81,633B
INTERNATIONAL BUSINESS MACHINES (IBM)
THE PROJECT SERVICE CENTER
05-BUSINESS CONSULTING SERVICES
INCLUDING TELE-WORKERS LOCATED IN CHARLOTTE, NORTH CAROLINA
REPORTING TO CORPORATE HEADQUARTERS
RESEARCH TRIANGLE, NORTH CAROLINA

TA-W-81,633C
INTERNATIONAL BUSINESS MACHINES (IBM)
THE PROJECT SERVICE CENTER
05-BUSINESS CONSULTING SERVICES
INCLUDING TELE-WORKERS REPORTING TO CORPORATE HEADQUARTERS
CHARLESTON, SOUTH CAROLINA

TA-W-81,633D
INTERNATIONAL BUSINESS MACHINES (IBM)
THE PROJECT SERVICE CENTER
05-BUSINESS CONSULTING SERVICES
INCLUDING TELE-WORKERS REPORTING TO CORPORATE HEADQUARTERS
CINCINNATI, OHIO


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed by workers on May 18, 2012, on behalf of workers of
International Business Machines (IBM), The Project Service
Center, 05-Business Consulting Services, in the following
locations Orlando, Florida, Minneapolis, Minnesota, Charlotte,
North Carolina, Research Triangle, North Carolina, Charleston,
South Carolina, and Cincinnati, Ohio, (IBM, The Project
Service Center). The workers' firm is engaged in activities
related to the internal support services. The worker group
includes tele-workers reporting to IBM Corporate Headquarters
located in Armonk, New York.

Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of services
like or directly competitive with the call center services
which contributed importantly to worker group separations at
IBM, The Project Service Center.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of International
Business Machines (IBM), The Project Service Center, 05-
Business Consulting Services, including tele-workers reporting
to Corporate Headquarters, Orlando, Florida, Minneapolis,
Minnesota, Charlotte, North Carolina, Research Triangle,
North Carolina, Charleston, South Carolina, and Cincinnati,
Ohio, who are engaged in activities related to the supply of
internal support services, meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:
"All workers of International Business Machines (IBM),
The Project Service Center, 05-Business Consulting
Services, including tele-workers reporting to Corporate
Headquarters, Orlando, Florida, Minneapolis, Minnesota,
Charlotte, North Carolina, Research Triangle, North
Carolina, Charleston, South Carolina, and Cincinnati,
Ohio, who became totally or partially separated from
employment on or after May 15, 2011 through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 24th day of July, 2012.

/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance