DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,616

BANK OF AMERICA, N.A.
A SUBSIDIARY OF BANK OF AMERICA, CORPORATION
CUSTOMER SERVICE CONTACT CENTERS
CONCORD, CALIFORNIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.
The investigation was initiated in response to a petition
filed by workers on May 15, 2012, on behalf of workers of Bank
of America, N.A., A subsidiary of Bank of America,
Corporation, Customer Service Contact Centers, Concord,
California, (BOA, Customer Service Contact Centers). The
workers' firm is engaged in activities related to the supply
of call center services.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of services
like or directly competitive with the call center services
which contributed importantly to worker group separations at
BOA, Customer Service Contact Centers.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Bank of America,
N.A., A subsidiary of Bank of America, Corporation, Customer
Service Contact Centers, Concord, California, who are engaged
in activities related to the supply of call center services,
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
"All workers of Bank of America, N.A., A subsidiary of
Bank of America, Corporation, Customer Service Contact
Centers, Concord, California, who became totally or
partially separated from employment on or after May 15,
2011 through two years from the date of certification,
and all workers in the group threatened with total or
partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act
of 1974, as amended."
Signed in Washington, D.C., this 5th day of June, 2012.

/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance