DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,564

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF CENTURY/TEL SERVICE GROUP
SHREVEPORT, LOUISIANA

TA-W-81,564A

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF CENTURY/TEL SERVICE GROUP
MONROE, LOUISIANA

TA-W-81,564B

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF QWEST CORPORATION
DENVER, COLORADO

TA-W-81,564C

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF EMBARQ MANAGEMENT COMPANY
ALTAMONTE SPRINGS, FLORIDA

TA-W-81,564D

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF EMBARQ MANAGEMENT COMPANY
TARBORO, NORTH CAROLINA

TA-W-81,564E

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF EMBARQ MANAGEMENT COMPANY
MEDFORD, OREGON


TA-W-81,564F

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF QWEST CORPORATION
DES MOINES, IOWA

TA-W-81,564G

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF EMBARQ MANAGEMENT COMPANY
JEFFERSON CITY, MISSOURI

TA-W-81,564H

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF QWEST CORPORATION
WATERLOO, IOWA

TA-W-81,564I

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF QWEST CORPORATION
COLORADO SPRINGS, COLORADO

TA-W-81,564J

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF QWEST CORPORATION
SEATTLE, WASHINGTON

TA-W-81,564K

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF QWEST CORPORATION
INCLUDING WORKERS WORKING REMOTELY IN SOUTH CAROLINA
IDAHO FALLS, IDAHO






TA-W-81,564L

CENTURYLINK, INC.
QUALITY ASSURANCE TEAM
A SUBSIDIARY OF QWEST CORPORATION
MINNEAPOLIS, MINNESOTA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on May 2, 2012 on behalf of workers of CenturyLink,
Inc., Quality Assurance Team, a subsidiary of Century/Tel
Service Group, Shreveport, Louisiana (TA-W-81,564),
CenturyLink, Inc., Quality Assurance Team, a subsidiary of
Century/Tel Service Group, Monroe, Louisiana (TA-W-81,564A),
CenturyLink, Inc., Quality Assurance Team, a subsidiary of
Qwest Corporation, Denver, Colorado (TA-W-81,564B),
CenturyLink, Inc., Quality Assurance Team, a subsidiary of
Embarq Management Company, Altamonte Springs, Florida (TA-W-
81,564C), CenturyLink, Inc., Quality Assurance Team, a
subsidiary of Embarq Management Company, Tarboro, North
Carolina (TA-W-81,564D), CenturyLink, Inc., Quality Assurance
Team, a subsidiary of Embarq Management Company, Medford,
Oregon (TA-W-81,564E), CenturyLink, Inc., Quality Assurance
Team, a subsidiary of Qwest Corporation, Des Moines, Iowa (TA-
W-81,564F), CenturyLink, Inc., Quality Assurance Team, a
subsidiary of Embarq Management Company, Jefferson City,
Missouri (TA-W-81,564G), CenturyLink, Inc., Quality Assurance
Team, a subsidiary of Qwest Corporation, Waterloo, Iowa (TA-W-
81,564H), CenturyLink, Inc., Quality Assurance Team, a
subsidiary of Qwest Corporation, Colorado Springs, Colorado
(TA-W-81,564I), CenturyLink, Inc., Quality Assurance Team, a
subsidiary of Qwest Corporation, Seattle Washington (TA-W-
81,564J), CenturyLink, Inc., Quality Assurance Team, a
subsidiary of Qwest Corporation, including workers working
remotely in South Carolina, Idaho Falls, Idaho (TA-W-81,564K),
and CenturyLink, Inc., Quality Assurance Team, a subsidiary of
Qwest Corporation, Minneapolis, Minnesota (TA-W-81,564L)
(CenturyLink). The workers' firm is engaged in activities
related to the supply of quality assurance for call center
services.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers
which contributed importantly to worker group separations at
CenturyLink.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of CenturyLink, Inc.,
Quality Assurance Team, a subsidiary of Century/Tel Service
Group, Shreveport, Louisiana (TA-W-81,564), CenturyLink, Inc.,
Quality Assurance Team, a subsidiary of Century/Tel Service
Group, Monroe, Louisiana (TA-W-81,564A), CenturyLink, Inc.,
Quality Assurance Team, a subsidiary of Qwest Corporation,
Denver, Colorado (TA-W-81,564B), CenturyLink, Inc., Quality
Assurance Team, a subsidiary of Embarq Management Company,
Altamonte Springs, Florida (TA-W-81,564C), CenturyLink, Inc.,
Quality Assurance Team, a subsidiary of Embarq Management
Company, Tarboro, North Carolina (TA-W-81,564D), CenturyLink,
Inc., Quality Assurance Team, a subsidiary of Embarq
Management Company, Medford, Oregon (TA-W-81,564E),
CenturyLink, Inc., Quality Assurance Team, a subsidiary of
Qwest Corporation, Des Moines, Iowa (TA-W-81,564F),
CenturyLink, Inc., Quality Assurance Team, a subsidiary of
Embarq Management Company, Jefferson City, Missouri (TA-W-
81,564G), CenturyLink, Inc., Quality Assurance Team, a
subsidiary of Qwest Corporation, Waterloo, Iowa (TA-W-
81,564H), CenturyLink, Inc., Quality Assurance Team, a
subsidiary of Qwest Corporation, Colorado Springs, Colorado
(TA-W-81,564I), CenturyLink, Inc., Quality Assurance Team, a
subsidiary of Qwest Corporation, Seattle Washington (TA-W-
81,564J), CenturyLink, Inc., Quality Assurance Team, a
subsidiary of Qwest Corporation, including workers working
remotely in South Carolina, Idaho Falls, Idaho (TA-W-81,564K),
and CenturyLink, Inc., Quality Assurance Team, a subsidiary of
Qwest Corporation, Minneapolis, Minnesota (TA-W-81,564L), who
are engaged in activities related to the supply of quality
assurance for call center services meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act,
19 U.S.C. § 2273, I make the following certification:
"All workers of CenturyLink, Inc., Quality Assurance
Team, a subsidiary of Century/Tel Service Group,
Shreveport, Louisiana (TA-W-81,564), CenturyLink, Inc.,
Quality Assurance Team, a subsidiary of Century/Tel
Service Group, Monroe, Louisiana (TA-W-81,564A),
CenturyLink, Inc., Quality Assurance Team, a subsidiary
of Qwest Corporation, Denver, Colorado (TA-W-81,564B),
CenturyLink, Inc., Quality Assurance Team, a subsidiary
of Embarq Management Company, Altamonte Springs, Florida
(TA-W-81,564C), CenturyLink, Inc., Quality Assurance
Team, a subsidiary of Embarq Management Company, Tarboro,
North Carolina (TA-W-81,564D), CenturyLink, Inc., Quality
Assurance Team, a subsidiary of Embarq Management
Company, Medford, Oregon (TA-W-81,564E), CenturyLink,
Inc., Quality Assurance Team, a subsidiary of Qwest
Corporation, Des Moines, Iowa (TA-W-81,564F),
CenturyLink, Inc., Quality Assurance Team, a subsidiary
of Embarq Management Company, Jefferson City, Missouri
(TA-W-81,564G), CenturyLink, Inc., Quality Assurance
Team, a subsidiary of Qwest Corporation, Waterloo, Iowa
(TA-W-81,564H), CenturyLink, Inc., Quality Assurance
Team, a subsidiary of Qwest Corporation, Colorado
Springs, Colorado (TA-W-81,564I), CenturyLink, Inc.,
Quality Assurance Team, a subsidiary of Qwest
Corporation, Seattle Washington (TA-W-81,564J),
CenturyLink, Inc., Quality Assurance Team, a subsidiary
of Qwest Corporation, including workers working remotely
in South Carolina, Idaho Falls, Idaho (TA-W-81,564K), and
CenturyLink, Inc., Quality Assurance Team, a subsidiary
of Qwest Corporation, Minneapolis, Minnesota (TA-W-
81,564L), who became totally or partially separated from
employment on or after April 25, 2011 through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 20th day of June, 2012.



/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance