DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,501

THE TRAVELERS INDEMNITY COMPANY
PERSONAL INSURANCE DIVISION
ACCOUNT ANALYST OPERATIONS
KNOXVILLE, TENNESSEE

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on April 16, 2012 on behalf of workers of The Travelers
Indemnity Company, Personal Insurance Division, Account Analyst
Operations, Knoxville, Tennessee (Travelers). The worker group
is engaged in activities related to the supply of underwriting
and back office support services.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country the supply of services like or
directly competitive with the underwriting and back office
support services supplied by the workers, which contributed
importantly to worker group separations at Travelers.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of The Travelers
Indemnity Company, Personal Insurance Division, Account Analyst
Operations, Knoxville, Tennessee, who are engaged in activities
related to the supply of underwriting and back office support
services, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:
"All workers of The Travelers Indemnity Company, Personal
Insurance Division, Account Analyst Operations, Knoxville,
Tennessee, who became totally or partially separated from
employment on or after April 5, 2011, through two years from
the date of certification, and all workers in the group
threatened with total or partial separation from employment
on the date of certification through two years from the date
of certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C., this 18th day of May, 2012


/s/Del Min Amy Chen
_____________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance