DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,474

WELLPOINT
CS90 CLAIMS PROCESSING - NEW YORK
INCLUDING ON-SITE LEASED WORKERS
FROM KELLY SERVICES AND AEROTEK STAFFING
AND REMOTE WORKERS REPORTING FROM
THE GEORGIA AND OHIO OFFICES
ALBANY, NEW YORK

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on April 4, 2012 by the state workforce office on behalf
of workers of WellPoint, CS90 Claims Processing - New York,
Albany, New York (WellPoint). The workers' firm is engaged in
activities related to the supply of call center and call
center support services. The worker group includes on-site
leased workers from Kelly Services and Aerotek Staffing and
includes workers of WellPoint, CS90 Claims Processing in
Georgia and Ohio who supply call center and call center
support services.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of services
like or directly competitive with the call center and call
center support services which contributed importantly to
worker group separations at WellPoint.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of WellPoint, CS90
Claims Processing - New York, Albany, New York, who are
engaged in activities related to the supply of call center and
call center support services, meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act,
19 U.S.C. § 2273, I make the following certification:
"All workers of WellPoint, CS90 Claims Processing - New
York, including on-site leased workers from Kelly
Services and Aerotek Staffing and remote workers
reporting from the Georgia and Ohio offices, Albany, New
York, who became totally or partially separated from
employment on or after April 2, 2011 through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 14th day of May, 2012

/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance