DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,459
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
DALLAS, TEXAS

TA-W-81,459A
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
AGOURA HILLS, CALIFORNIA

TA-W-81,459B
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
ALBUQUERQUE, NEW MEXICO

TA-W-81,459C
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
ATLANTA, GEORGIA

TA-W-81,459D
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
AUSTIN, TEXAS

TA-W-81,459E
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
BOULDER, COLORADO

TA-W-81,459F
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
CHATTANOOGA, TENNESSEE


TA-W-81,459G
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
DENVER, COLORADO

TA-W-81,459H
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
HAZELWOOD, MISSOURI

TA-W-81,459I
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
LEXINGTON, KENTUCKY

TA-W-81,459J
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
PORTAGE, MICHIGAN

TA-W-81,459K
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
POUGHKEEPSIE, NEW YORK

TA-W-81,459L
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
GARYVILLE, LOUISIANA

TA-W-81,459M
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
ROCHESTER, NEW YORK

TA-W-81,459N
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
SAN JOSE, CALIFORNIA
TA-W-81,459O
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
SMYRNA, GEORGIA

TA-W-81,459P
INTERNATIONAL BUSINESS MACHINES (IBM)
PROBLEM, CHANGE, AND RECOVERY MANAGEMENT SERVICES
07 (SERVICE DELIVERY) DIVISION
SOUTHBURY, CONNECTICUT

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on March 30, 2012 on behalf of workers of International
Business Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, Dallas, Texas (TA-W-
81,459), International Business Machines (IBM), Problem, Change,
and Recovery Management Services, 07 (Service Delivery) Agoura
Hills, California (TA-W-81,459A), International Business Machines
(IBM), Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Albuquerque, New Mexico (TA-W-
81,459B), International Business Machines (IBM), Problem, Change,
and Recovery Management Services, 07 (Service Delivery) Division,
Atlanta, Georgia (TA-W-81,459C), International Business Machines
(IBM), Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Austin, Texas (TA-W-81,459D),
International Business Machines (IBM), Problem, Change, and
Recovery Management Services, 07 (Service Delivery) Division,
Boulder, Colorado (TA-W-81,459E), International Business Machines
(IBM), Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Chattanooga, Tennessee (TA-W-
81,459F), International Business Machines (IBM), Problem, Change,
and Recovery Management Services, 07 (Service Delivery) Division,
Denver, Colorado (TA-W-81,459G), International Business Machines
(IBM), Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Hazelwood, Missouri (TA-W-81,459H),
International Business Machines (IBM), Problem, Change, and
Recovery Management Services, 07 (Service Delivery) Division,
Lexington, Kentucky (TA-W-81,459I), International Business
Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, Portage, Michigan (TA-
W-81,459J), International Business Machines (IBM), Problem,
Change, and Recovery Management Services, 07 (Service Delivery)
Division, Poughkeepsie, New York (TA-W-81,459K), International
Business Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, Garyville, Louisiana
(TA-W-81,459L), International Business Machines (IBM), Problem,
Change, and Recovery Management Services, 07 (Service Delivery)
Division, Rochester, New York (TA-W-81,459M), International
Business Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, San Jose, California
(TA-W-81,459N), International Business Machines (IBM), Problem,
Change, and Recovery Management Services, 07 (Service Delivery)
Division, Smyrna, Georgia (TA-W-81,459O), and International
Business Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, Southbury, Connecticut
(TA-W-81,459P). The workers' firm is engaged in
activities related to the supply of information technology
services. Specifically, the workers supplied information
technology processes to help their customers recover from major
information technology incidents.
During the course of the investigation, information was
collected from the workers' firm and the petitioners.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country the supply of a service like or
directly competitive with the service supplied by the workers
which contributed importantly to worker group separations at IBM.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of International Business
Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, Dallas, Texas (TA-W-
81,459), International Business Machines (IBM), Problem, Change,
and Recovery Management Services, 07 (Service Delivery) Agoura
Hills, California (TA-W-81,459A), International Business Machines
(IBM), Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Albuquerque, New Mexico (TA-W-
81,459B), International Business Machines (IBM), Problem, Change,
and Recovery Management Services, 07 (Service Delivery) Division,
Atlanta, Georgia (TA-W-81,459C), International Business Machines
(IBM), Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Austin, Texas (TA-W-81,459D),
International Business Machines (IBM), Problem, Change, and
Recovery Management Services, 07 (Service Delivery) Division,
Boulder, Colorado (TA-W-81,459E), International Business Machines
(IBM), Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Chattanooga, Tennessee (TA-W-
81,459F), International Business Machines (IBM), Problem, Change,
and Recovery Management Services, 07 (Service Delivery) Division,
Denver, Colorado (TA-W-81,459G), International Business Machines
(IBM), Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Hazelwood, Missouri (TA-W-81,459H),
International Business Machines (IBM), Problem, Change, and
Recovery Management Services, 07 (Service Delivery) Division,
Lexington, Kentucky (TA-W-81,459I), International Business
Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, Portage, Michigan (TA-
W-81,459J), International Business Machines (IBM), Problem,
Change, and Recovery Management Services, 07 (Service Delivery)
Division, Poughkeepsie, New York (TA-W-81,459K), International
Business Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, Garyville, Louisiana
(TA-W-81,459L), International Business Machines (IBM), Problem,
Change, and Recovery Management Services, 07 (Service Delivery)
Division, Rochester, New York (TA-W-81,459M), International
Business Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, San Jose, California
(TA-W-81,459N), International Business Machines (IBM), Problem,
Change, and Recovery Management Services, 07 (Service Delivery)
Division, Smyrna, Georgia (TA-W-81,459O), and International
Business Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, Southbury, Connecticut
(TA-W-81,459P) who are engaged in activities related to the
supply of information technology services meet the worker group
certification criteria under Section 222(a) of the Act, 19 U.S.C.
§ 2272(a). In accordance with Section 223 of the Act, 19 U.S.C. §
2273, I make the following certification:



"All workers of International Business Machines (IBM),
Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Dallas, Texas (TA-W-81,459),
International Business Machines (IBM), Problem, Change, and
Recovery Management Services, 07 (Service Delivery) Agoura
Hills, California (TA-W-81,459A), International Business
Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, Albuquerque, New
Mexico (TA-W-81,459B), International Business Machines
(IBM), Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Atlanta, Georgia (TA-W-
81,459C), International Business Machines (IBM), Problem,
Change, and Recovery Management Services, 07 (Service
Delivery) Division, Austin, Texas (TA-W-81,459D),
International Business Machines (IBM), Problem, Change, and
Recovery Management Services, 07 (Service Delivery)
Division, Boulder, Colorado (TA-W-81,459E), International
Business Machines (IBM), Problem, Change, and Recovery
Management Services, 07 (Service Delivery) Division,
Chattanooga, Tennessee (TA-W-81,459F), International
Business Machines (IBM), Problem, Change, and Recovery
Management Services, 07 (Service Delivery) Division, Denver,
Colorado (TA-W-81,459G), International Business Machines
(IBM), Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, Hazelwood, Missouri (TA-W-
81,459H), International Business Machines (IBM), Problem,
Change, and Recovery Management Services, 07 (Service
Delivery) Division, Lexington, Kentucky (TA-W-81,459I),
International Business Machines (IBM), Problem, Change, and
Recovery Management Services, 07 (Service Delivery)
Division, Portage, Michigan (TA-W-81,459J), International
Business Machines (IBM), Problem, Change, and Recovery
Management Services, 07 (Service Delivery) Division,
Poughkeepsie, New York (TA-W-81,459K), International
Business Machines (IBM), Problem, Change, and Recovery
Management Services, 07 (Service Delivery) Division,
Garyville, Louisiana (TA-W-81,459L), International Business
Machines (IBM), Problem, Change, and Recovery Management
Services, 07 (Service Delivery) Division, Rochester, New
York (TA-W-81,459M), International Business Machines (IBM),
Problem, Change, and Recovery Management Services, 07
(Service Delivery) Division, San Jose, California (TA-W-
81,459N), International Business Machines (IBM), Problem,
Change, and Recovery Management Services, 07 (Service
Delivery) Division, Smyrna, Georgia (TA-W-81,459O), and
International Business Machines (IBM), Problem, Change, and
Recovery Management Services, 07 (Service Delivery)
Division, Southbury, Connecticut (TA-W-81,459P), who became
totally or partially separated from employment on or after
March 29, 2011 through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C., this 24th day of April, 2012.

/s/ Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance