DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,421
AVAYA INC.
8744 LUCENT BOULEVARD
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
HIGHLANDS RANCH, COLORADO

TA-W-81,421A
POPULUS AND TEKSYSTEMS
WORKING ON-SITE AT
AVAYA INC.
8744 LUCENT BOULEVARD
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
HIGHLANDS RANCH, COLORADO

TA-W-81,421B
AVAYA INC.
8740 LUCENT BOULEVARD
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
INCLUDING ON-SITE LEASED WORKERS FROM
POPULUS AND TEKSYSTEMS
HIGHLANDS RANCH, COLORADO

TA-W-81,421C
AVAYA INC.
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
WESTMINSTER, COLORADO

TA-W-81,421D
AVAYA INC.
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
COPPELL, TEXAS

TA-W-81,421E
AVAYA INC.
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
RESEARCH TRIANGLE PARK, NORTH CAROLINA

TA-W-81,421F
AVAYA INC.
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
OKLAHOMA CITY, OKLAHOMA

TA-W-81,421G
AVAYA INC.
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
RICHARDSON, TEXAS

TA-W-81,421H
AVAYA INC.
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
BILLERICA, MASSACHUSETTS



TA-W-81,421I
AVAYA INC.
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
BASKING RIDGE, NEW JERSEY

TA-W-81,421J
AVAYA INC.
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
VIRTUAL OFFICES LOCATED IN THE STATES OF:
ALABAMA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT,
DELAWARE, FLORIDA, GEORGIA, ILLINOIS, INDIANA, IOWA, KANSAS,
KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA,
MISSOURI, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW
YORK, NORTH CAROLINA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA,
SOUTH CAROLINA, TENNESSEE, TEXAS, UTAH,
VIRGINIA, WASHINGTON, AND WISCONSIN
REPORTING TO
BASKING RIDGE, NEW JERSEY

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on March 15, 2012 by the Communications Workers of
America (CWA), Local 7777 on behalf of workers of Avaya Inc.,
8744 Lucent Boulevard, Global Support Services (GSS), a
division of Avaya Client Services (ACS), formerly known as
Avaya Global Services (AGS), also formerly known as the
Worldwide Services Group, Highlands Ranch, Colorado (TA-W-
81,421); Avaya Inc., 8740 Lucent Boulevard, Global Support
Services (GSS), a division of Avaya Client Services (ACS),
formerly known as Avaya Global Services (AGS), also formerly
known as the Worldwide Services Group, Highlands Ranch,
Colorado (TA-W-81,421B); Avaya Inc., Global Support Services
(GSS), a division of Avaya Client Services (ACS), formerly
known as Avaya Global Services (AGS), also formerly known as
the Worldwide Services Group, Westminster, Colorado (TA-W-
81,421C); Avaya Inc., Global Support Services (GSS), a
division of Avaya Client Services (ACS), formerly known as
Avaya Global Services (AGS), also formerly known as the
Worldwide Services Group, Coppell, Texas (TA-W-81,421D); Avaya
Inc., Global Support Services (GSS), a division of Avaya
Client Services (ACS), formerly known as Avaya Global Services
(AGS), also formerly known as the Worldwide Services Group,
Research Triangle Park, North Carolina (TA-W-81,421E); Avaya
Inc., Global Support Services (GSS), a division of Avaya
Client Services (ACS), formerly known as Avaya Global Services
(AGS), also formerly known as the Worldwide Services Group,
Oklahoma City, Oklahoma (TA-W-81,421F); Avaya Inc., Global
Support Services (GSS), a division of Avaya Client Services
(ACS), formerly known as Avaya Global Services (AGS), also
formerly known as the Worldwide Services Group, Richardson,
Texas (TA-W-81,421G); Avaya Inc., Global Support Services
(GSS), a division of Avaya Client Services (ACS), formerly
known as Avaya Global Services (AGS), also formerly known as
the Worldwide Services Group, Billerica, Massachusetts (TA-W-
81,421H); Avaya Inc., Global Support Services (GSS), a
division of Avaya Client Services (ACS), formerly known as
Avaya Global Services (AGS), also formerly known as the
Worldwide Services Group, Basking Ridge, New Jersey (TA-W-
81,421I); Avaya Inc., Global Support Services (GSS), a
division of Avaya Client Services (ACS), formerly known as
Avaya Global Services (AGS), also formerly known as the
Worldwide Services Group, virtual offices located in the
states: Alabama, Arizona, Arkansas, California, Colorado,
Connecticut, Delaware, Florida, Georgia, Illinois, Indiana,
Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts,
Michigan, Minnesota, Missouri, Nebraska, Nevada, New
Hampshire, New Jersey, New York, North Carolina, Ohio,
Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee,
Texas, Utah, Virginia, Washington, And Wisconsin reporting to
Basking Ridge, New Jersey (TA-W-81,421J) ("Avaya"). The
workers' firm is engaged in activities related to the supply
of technical support services for Avaya communication systems'
products. The worker groups of Highlands Ranch, Colorado
under TA-W-81,421 consists of on-site leased workers from
Populus and Teksystems.
The worker group under petition numbers TA-W-81,421
through TA-W-81,421K, excluding TA-W-81,421A, was certified
eligible to apply for Trade Adjustment Assistance (TAA) under
petition number TA-W-70,405. The petition determination
expired on September 11, 2011. The worker group under
petition number TA-W-81,421C was certified eligible to apply
for TAA under petition number TA-W-71,090. The petition
determination expired on October 23, 2011. The leased worker
groups mentioned, Populus and TEKsystems, were not mentioned
in either determinations.
Furthermore, workers of Avaya Inc., Audio/Video, Global
Support Services (GSS), a division of Avaya Client Services
(ACS), formerly known as Avaya Global Services (AGS), also
formerly known as the Worldwide Services Group, Highlands
Ranch, Colorado; Avaya Inc., Audio/Video, Global Support
Services (GSS), a division of Avaya Client Services (ACS),
formerly known as Avaya Global Services (AGS), also formerly
known as the Worldwide Services Group, Oklahoma City, Oklahoma
have been excluded from this determination based on a recent
determination certifying workers eligible to apply for TAA
under petition number TA-W-81,365 on May 11, 2012. The
Audio/Video worker group is a subset under the GSS
organization.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of a service
like or directly competitive with the service supplied by the
workers which contributed importantly to worker group
separations at Avaya.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Avaya Inc., 8744
Lucent Boulevard, Global Support Services (GSS), a division of
Avaya Client Services (ACS), formerly known as Avaya Global
Services (AGS), also formerly known as the Worldwide Services
Group, including on-site leased workers from Populus and
TEKsystems (TA-W-81,421A), Highlands Ranch, Colorado (TA-W-
81,421); Avaya Inc., 8740 Lucent Boulevard, Global Support
Services (GSS), a division of Avaya Client Services (ACS),
formerly known as Avaya Global Services (AGS), also formerly
known as the Worldwide Services Group, Highlands Ranch,
Colorado (TA-W-81,421B); Avaya Inc., Global Support Services
(GSS), a division of Avaya Client Services (ACS), formerly
known as Avaya Global Services (AGS), also formerly known as
the Worldwide Services Group, Westminster, Colorado (TA-W-
81,421C); Avaya Inc., Global Support Services (GSS), a
division of Avaya Client Services (ACS), formerly known as
Avaya Global Services (AGS), also formerly known as the
Worldwide Services Group, Coppell, Texas (TA-W-81,421D); Avaya
Inc., Global Support Services (GSS), a division of Avaya
Client Services (ACS), formerly known as Avaya Global Services
(AGS), also formerly known as the Worldwide Services Group,
Research Triangle Park, North Carolina (TA-W-81,421E); Avaya
Inc., Global Support Services (GSS), a division of Avaya
Client Services (ACS), formerly known as Avaya Global Services
(AGS), also formerly known as the Worldwide Services Group,
Oklahoma City, Oklahoma (TA-W-81,421F); Avaya Inc., Global
Support Services (GSS), a division of Avaya Client Services
(ACS), formerly known as Avaya Global Services (AGS), also
formerly known as the Worldwide Services Group, Richardson,
Texas (TA-W-81,421G); Avaya Inc., Global Support Services
(GSS), a division of Avaya Client Services (ACS), formerly
known as Avaya Global Services (AGS), also formerly known as
the Worldwide Services Group, Billerica, Massachusetts (TA-W-
81,421H); Avaya Inc., Global Support Services (GSS), a
division of Avaya Client Services (ACS), formerly known as
Avaya Global Services (AGS), also formerly known as the
Worldwide Services Group, Basking Ridge, New Jersey (TA-W-
81,421I); Avaya Inc., Global Support Services (GSS), a
division of Avaya Client Services (ACS), formerly known as
Avaya Global Services (AGS), also formerly known as the
Worldwide Services Group, virtual offices located in the
states: Alabama, Arizona, Arkansas, California, Colorado,
Connecticut, Delaware, Florida, Georgia, Illinois, Indiana,
Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts,
Michigan, Minnesota, Missouri, Nebraska, Nevada, New
Hampshire, New Jersey, New York, North Carolina, Ohio,
Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee,
Texas, Utah, Virginia, Washington, And Wisconsin reporting to
Basking Ridge, New Jersey (TA-W-81,421J), who are engaged in
activities related to the supply of technical support services
for Avaya communication systems' products meet the worker
group certification criteria under Section 222(a) of the Act,
19 U.S.C. § 2272(a). In accordance with Section 223 of the
Act, 19 U.S.C. § 2273, I make the following certification:
"All workers of Avaya Inc., 8744 Lucent Boulevard, Global
Support Services (GSS), a division of Avaya Client
Services (ACS), formerly known as Avaya Global Services
(AGS), also formerly known as the Worldwide Services
Group, Highlands Ranch, Colorado (TA-W-81,421); Avaya
Inc., 8740 Lucent Boulevard, Global Support Services
(GSS), a division of Avaya Client Services (ACS),
formerly known as Avaya Global Services (AGS), also
formerly known as the Worldwide Services Group, Highlands
Ranch, Colorado (TA-W-81,421B); Avaya Inc., Global
Support Services (GSS), a division of Avaya Client
Services (ACS), formerly known as Avaya Global Services
(AGS), also formerly known as the Worldwide Services
Group, Coppell, Texas (TA-W-81,421D); Avaya Inc., Global
Support Services (GSS), a division of Avaya Client
Services (ACS), formerly known as Avaya Global Services
(AGS), also formerly known as the Worldwide Services
Group, Research Triangle Park, North Carolina (TA-W-
81,421E); Avaya Inc., Global Support Services (GSS), a
division of Avaya Client Services (ACS), formerly known
as Avaya Global Services (AGS), also formerly known as
the Worldwide Services Group, Oklahoma City, Oklahoma
(TA-W-81,421F); Avaya Inc., Global Support Services
(GSS), a division of Avaya Client Services (ACS),
formerly known as Avaya Global Services (AGS), also
formerly known as the Worldwide Services Group,
Richardson, Texas (TA-W-81,421G); Avaya Inc., Global
Support Services (GSS), a division of Avaya Client
Services (ACS), formerly known as Avaya Global Services
(AGS), also formerly known as the Worldwide Services
Group, Billerica, Massachusetts (TA-W-81,421H); Avaya
Inc., Global Support Services (GSS), a division of Avaya
Client Services (ACS), formerly known as Avaya Global
Services (AGS), also formerly known as the Worldwide
Services Group, Basking Ridge, New Jersey (TA-W-81,421I);
Avaya Inc., Global Support Services (GSS), a division of
Avaya Client Services (ACS), formerly known as Avaya
Global Services (AGS), also formerly known as the
Worldwide Services Group, virtual offices located in the
states: Alabama, Arizona, Arkansas, California, Colorado,
Connecticut, Delaware, Florida, Georgia, Illinois,
Indiana, Iowa, Kansas, Kentucky, Maine, Maryland,
Massachusetts, Michigan, Minnesota, Missouri, Nebraska,
Nevada, New Hampshire, New Jersey, New York, North
Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South
Carolina, Tennessee, Texas, Utah, Virginia, Washington,
And Wisconsin reporting to Basking Ridge, New Jersey (TA-
W-81,421J), excluding workers of Avaya Inc., Audio/Video,
Global Support Services (GSS), a division of Avaya Client
Services (ACS), formerly known as Avaya Global Services
(AGS), also formerly known as the Worldwide Services
Group, Highlands Ranch, Colorado and Avaya Inc.,
Audio/Video, Global Support Services (GSS), a division of
Avaya Client Services (ACS), formerly known as Avaya
Global Services (AGS), also formerly known as the
Worldwide Services Group, Oklahoma City, Oklahoma who
became totally or partially separated from employment on
or after September 12, 2011 through two years from the
date of certification, and all workers in the group
threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended,
AND
All workers of Populus and TEKsystems, working on-site at
Avaya Inc., 8744 Lucent Boulevard, Global Support
Services (GSS), a division of Avaya Client Services
(ACS), formerly known as Avaya Global Services (AGS),
also formerly known as the Worldwide Services Group,
Highlands Ranch, Colorado (TA-W-81,421A) who became
totally or partially separated from employment on or
after March 14, 2011 through two years from the date of
certification, and all workers in the group threatened
with total or partial separation from employment on the
date of certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act
of 1974, as amended,
AND
All workers of Avaya Inc., Global Support Services (GSS),
a division of Avaya Client Services (ACS), formerly known
as Avaya Global Services (AGS), also formerly known as
the Worldwide Services Group, Westminster, Colorado (TA-
W-81,421C) who became totally or partially separated from
employment on or after October 24, 2011 through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 22nd day of May, 2012.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance