DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,395

SYKES ENTERPRISES, INCORPORATED
CLIENT SUPPORT ACCOUNT #0225001
SPOKANE VALLEY, WASHINGTON

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in
such workers' firm have become totally or partially
separated, or are threatened to become totally or partially
separated; and

(2)(A)(i) the sales or production, or both, of such firm
have decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied
by such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on March 6, 2012 by a state workforce office on behalf
of workers of Sykes Enterprises, Incorporated, Client Support
Account #0225001, Spokane Valley, Washington (Sykes). The
workers' firm is engaged in activities related to the supply
of customer support outsourcing and customer management
solutions services. Specifically, the workers provide
management solutions, perform sales calls, and other business
support services for a contract between Sykes Enterprises,
Inc. and the customer.
During the course of the investigation, information was
collected from the workers' firm and its major declining
customer.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the
production of services supplied by Sykes have decreased
absolutely.
Section 222(a)(2)(A)(ii) has been met because customer
imports of services like or directly competitive with the
services supplied by Sykes have increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer imports contributed importantly to the
worker group separations and production declines at Sykes.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Sykes Enterprises,
Incorporated, Client Support Account #0225001, Spokane Valley,
Washington, who are engaged in activities related to the
supply of customer support outsourcing and customer management
solutions services meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:


"All workers of Sykes Enterprises, Incorporated, Client
Support Account #0225001, Spokane Valley, Washington, who
became totally or partially separated from employment on
or after March 2, 2011 through two years from the date of
certification, and all workers in the group threatened
with total or partial separation from employment on the
date of certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act
of 1974, as amended."
Signed in Washington, D.C. this 9th day of May, 2012.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance