DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,365

AVAYA INC.
AUDIO/VIDEO
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
HIGHLANDS RANCH, COLORADO
INCLUDING
A VIRTUAL OFFICE LOCATED IN
BOLINGBROOK, ILLINOIS REPORTING TO
HIGHLANDS RANCH, COLORADO

TA-W-81,365A

AVAYA INC.
AUDIO/VIDEO
GLOBAL SUPPORT SERVICES (GSS)
A DIVISION OF AVAYA CLIENT SERVICES (ACS)
FORMERLY KNOWN AS AVAYA GLOBAL SERVICES (AGS)
FORMERLY KNOWN AS
WORLDWIDE SERVICES GROUP
OKLAHOMA CITY, OKLAHOMA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on February 24, 2012 by a state workforce office on
behalf of workers of Avaya Inc., Audio/Video, Global Support
Services (GSS), a division of Avaya Client Services (ACS),
formerly known as Avaya Global Services (AGS), formerly known
as Worldwide Services Group, Highlands Ranch, Oregon,
including a virtual office located in Bolingbrook, Illinois
reporting to Highlands Ranch, Oregon (TA-W-81,365) and Avaya
Inc., Audio/Video, Global Support Services (GSS), a division
of Avaya Client Services (ACS), formerly known as Avaya Global
Services (AGS), formerly known as Worldwide Services Group,
Oklahoma City, Oklahoma (TA-W-81,365A) (Avaya). The workers'
firm is engaged in activities related to the supply of
technical support services for Avaya communication systems'
products.
The workers group was eligible to apply for Trade
Adjustment Assistance (TAA) under petition number TA-W-70,405
and TA-W-70,405W. The petition determination expired on
September 11, 2011. Though not specifically mentioned in the
determination, the Audio/Video worker group is a subset within
GSS; therefore, separated workers would have been eligible to
apply for TAA.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of a service
like or directly competitive with the service supplied by the
workers which contributed importantly to worker group
separations at Avaya.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Avaya Inc.,
Audio/Video, Global Support Services (GSS), a division of
Avaya Client Services (ACS), formerly known as Avaya Global
Services (AGS), formerly known as Worldwide Services Group,
Highlands Ranch, Oregon, including a virtual office located in
Bolingbrook, Illinois reporting to Highlands Ranch, Oregon
(TA-W-81,365) and Avaya Inc., Audio/Video, Global Support
Services (GSS), a division of Avaya Client Services (ACS),
formerly known as Avaya Global Services (AGS), formerly known
as Worldwide Services Group, Oklahoma City, Oklahoma (TA-W-
81,365A), who are engaged in activities related to the supply
of technical support services for Avaya communication systems'
products meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:











"All workers of Avaya Inc., Audio/Video, Global Support
Services (GSS), a division of Avaya Client Services
(ACS), formerly known as Avaya Global Services (AGS),
formerly known as Worldwide Services Group, Highlands
Ranch, Oregon, including a virtual office located in
Bolingbrook, Illinois reporting to Highlands Ranch,
Oregon (TA-W-81,365) and Avaya Inc., Audio/Video, Global
Support Services (GSS), a division of Avaya Client
Services (ACS), formerly known as Avaya Global Services
(AGS), formerly known as Worldwide Services Group,
Oklahoma City, Oklahoma (TA-W-81,365A), who became
totally or partially separated from employment on or
after September 12, 2011 through two years from the date
of certification, and all workers in the group threatened
with total or partial separation from employment on the
date of certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act
of 1974, as amended."
Signed in Washington, D.C., this 11th day of May, 2012.

/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance