DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,306

ALLSTATE INSURANCE COMPANY
CUSTOMER ENTERPRISE SERVICES
CLAIMS SERVICES DEPARTMENT
IRVING, TEXAS

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on February 8, 2012 on behalf of workers of Allstate
Insurance Company, Customer Enterprise Services, Claims
Services Department, Irving, Texas. The workers' firm is
engaged in activities related to the supply of insurance claims
processing services.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of insurance
claims processing services like or directly competitive with the
service supplied by the workers which contributed importantly to
worker group separations at Allstate Insurance Company,
Customer Enterprise Services, Claims Services Department,
Irving, Texas.




Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Allstate Insurance
Company, Customer Enterprise Services, Claims Services
Department, Irving, Texas, who are engaged in activities related
to the supply of insurance claims processing services meet the
worker group certification criteria under Section 222(a) of the
Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of the
Act, 19 U.S.C. § 2273, I make the following certification:
"All workers of Allstate Insurance Company, Customer
Enterprise Services, Claims Services Department, Irving,
Texas, who became totally or partially separated from
employment on or after February 6, 2011, through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 6th day of March, 2012


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance