DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,293

NCO FINANCIAL SYSTEMS, INC.
INCLUDING ON-SITE LEASED WORKERS FROM INNOSOURCE
CANONSBURG, PENNSYLVANIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974,
as amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in
such workers' firm have become totally or partially
separated, or are threatened to become totally or partially
separated; and

(2)(A)(i) the sales or production, or both, of such firm
have decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied
by such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on February 3, 2012 by three workers on behalf of
workers of NCO Financial Systems, Inc., including on-site
leased workers from Innosource, Canonsburg, Pennsylvania. The
workers' firm is engaged in activities related to the supply
of collections and business process outsourcing services.
During the course of the investigation, information was
collected from the workers' firm and a major customer.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the sales
and/or supply of collections and business process outsourcing
services by NCO Financial Systems have decreased absolutely.
Section 222(a)(2)(A)(ii) has been met because customer
imports of services like or directly competitive with the
services supplied by NCO Financial Systems have increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer imports contributed importantly to the
worker group separations and sales declines at NCO Financial
Systems.




Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of NCO Financial
Systems, Inc., including on-site leased workers from
Innosource, Canonsburg, Pennsylvania, who are engaged in
activities related to the supply of collections and business
process outsourcing services meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act,
19 U.S.C. § 2273, I make the following certification:
"All workers of NCO Financial Systems, Inc., including
on-site leased workers from Innosource, Canonsburg,
Pennsylvania, who became totally or partially separated
from employment on or after February 2, 2011, through two
years from the date of certification, and all workers in
the group threatened with total or partial separation
from employment on the date of certification through two
years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title
II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 13th day of April, 2012.


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance