DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,237

TRG CUSTOMER SOLUTIONS, INC.
CHARLESTON, WEST VIRGINIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on January 12, 2012 on behalf of workers of TRG Customer
Solutions, Inc., Charleston, West Virginia (TRG). The workers'
firm is engaged in activities related to the supply of call
center services.
During the course of the investigation, information was
collected from the workers' firm and the firm's major declining
customer.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the supply
of call center services by TRG have decreased absolutely.
Section 222(a)(2)(A)(ii) has been met because customer
imports of call center services like or directly competitive
with the services supplied by TRG have increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer imports contributed importantly to the
worker group separations and production declines at TRG.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of TRG Customer
Solutions, Inc., Charleston, West Virginia, who are engaged in
activities related to the supply of call center services meet
the worker group certification criteria under Section 222(a) of
the Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of
the Act, 19 U.S.C. § 2273, I make the following certification:
"All workers of TRG Customer Solutions, Inc., Charleston,
West Virginia, who became totally or partially separated
from employment on or after February 13, 2010, through two
years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C. this 27th day of March, 2012.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance