DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-81,169

IKANO COMMUNICATIONS, INC., D/B/A DSL EXTREME
CUSTOMER SERVICE DEPARTMENT
CHATSWORTH, CALIFORNIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers’
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers’ firm; OR
(II) there has been an acquisition from a
foreign country by the workers’ firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers’ firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers’ separation or
threat of separation.

The investigation was initiated in response to a petition
filed on December 15, 20111 by a company official on behalf of
workers of the Customer Service Department of Ikano
Communications, Inc., D/B/A DSL Extreme, Chatsworth, California.
The workers are engaged in billing and technical support for
customers.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers’ firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers’
firm has acquired from a foreign country the supply of services
like or directly competitive with the billing and technical
support services supplied by the Customer Service Department,
which contributed importantly to the worker group separations.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Ikano Communications,
Inc., D/B/A DSL Extreme, Customer Service Department,
Chatsworth, California, meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:
“All workers of Ikano Communications, Inc., D/B/A DSL
Extreme, Customer Service Department, Chatsworth,
California, who became totally or partially separated from
employment on or after February 13, 2010, through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended.”
Signed in Washington, D.C., this 28th day of December, 2011.

/s/ Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance