DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-80,458

TELETECH TRANSITION SERVICES LLC
A SUBSIDIARY OF TELETECH TRANSITION CORPORATION
INCLUDING FORMER WORKERS OF CLEARWIRE WIRELESS, LLC
LAS VEGAS, NEVADA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on September 23, 2011 by a state workforce office on
behalf of workers of TeleTech Transition Services LLC, a
subsidiary of TeleTech Services Corporation, Las Vegas, Nevada
(TeleTech Transition Services LLC). The workers' firm is
engaged in activities related to the supply of call center
services. The subject worker group includes former workers of
Clearwire Wireless, LLC, Las Vegas, Nevada.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of a service
like or directly competitive with the call center services
supplied by the workers which contributed importantly to worker
group separations at TeleTech Transition Services LLC.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of TeleTech Transition
Services LLC, a subsidiary of TeleTech Services Corporation,
including former workers of Clearwire Wireless, LLC, Las
Vegas, Nevada, who are engaged in activities related to the
supply of call center services meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of TeleTech Transition Services LLC, a
subsidiary of TeleTech Services Corporation, including
former workers of Clearwire Wireless, LLC, Las Vegas,
Nevada, who became totally or partially separated from
employment on or after September 19, 2010, through two
years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on December 20, 2011 through two years from the
date of certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C., this 7th day of December, 2011.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance