DEPARTMENT OF LABOR
Employment and Training Administration

TA-W-80,371

PAETEC
FORMALLY KNOWN AS CAVELIER TELEPHONE
PALM HARBOR DIVISION
CONSUMER CUSTOMER AND COMMERCIAL CUSTOMER CARE DEPARTMENT
PALM HARBOR, FLORIDA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers’
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers’ firm; OR
(II) there has been an acquisition from a
foreign country by the workers’ firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers’ firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers’ separation or
threat of separation.

The investigation was initiated in response to a petition
filed on August 15, 2011 on behalf of workers of PAETEC,
formerly known as Cavalier Telephone, Palm Harbor Division,
Consumer Customer Care and Commercial Customer Care
Department, Palm Harbor, Florida. The workers’ firm is engaged
in activities related to the supply of customer service
functions for PAETEC’s existing customers. Specifically, the
subject worker group provides customer service via telephone or
internet to PAETEC’s customers.
During the course of the investigation, information was
collected from the workers’ firm and the petitioning worker
group.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers’ firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers’
firm has shifted to a foreign country the supply of services
like or directly competitive with the customer service
activities supplied by the workers, which contributed
importantly to worker group separations at PAETEC, formerly
known as Cavalier Telephone, Palm Harbor Division, Consumer
Customer Care and Commercial Customer Care Department, Palm
Harbor, Florida.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of PAETEC, formerly
known as Cavalier Telephone, Palm Harbor Division, Consumer
Customer Care and Commercial Customer Care Department, Palm
Harbor, Florida, who are engaged in activities related to the
supply of customer services meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:




“All workers of PAETEC, formerly known as Cavalier
Telephone, Palm Harbor Division, Consumer Customer Care
and Commercial Customer Care Department, Palm Harbor,
Florida, who became totally or partially separated from
employment on or after August 12, 2010 through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended.”
Signed in Washington, D.C., this 3rd day of February, 2012.

/s/ Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance