DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-75,153

HSBC CARD SERVICES, INC.
QUALITY MONITORING
WAGES REPORTED UNDER
HSBC TECHNOLOGY & SERVICES, INC.
TIGARD, OREGON

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on January 31, 2011 by a state workforce office on behalf
of workers of HSBC Credit Services, Inc., Quality Monitoring,
Tigard, Oregon (HSBC). The workers are engaged in activities
related to the supply of quality monitoring services. HSBC
reported wages under HSBC Technology & Services, Inc.
The investigation revealed that workers of HSBC who are
engaged in activities related to the supply of quality
monitoring services meet the criteria for certification.
Criterion I has been met because a significant number or
proportion of the workers in at HSBC have become totally or
partially separated.
Criterion II has been satisfied because there has been a
shift by HSBC to a foreign country in the supply of activities
related to quality monitoring services like or directly
competitive with those supplied by HSBC.
Criterion III has been met because the shift of
activities related to quality monitoring services to the
Philippines by HSBC contributed importantly to worker group
separations at HSBC.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of HSBC Credit Services,
Inc., Quality Monitoring, workers wages reported under HSBC
Technology & Services, Inc., Tigard, Oregon, who are engaged in
activities related to the supply of quality monitoring services
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
"All workers of HSBC Credit Services, Inc., Quality
Monitoring, workers wages reported under HSBC Technology
& Services, Inc., Tigard, Oregon, who became totally or
partially separated from employment on or after January 27,
2010, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on date of certification through
two years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title II
of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 3rd day of March, 2011.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance