DEPARTMENT OF LABOR
Employment and Training Administration

TA-W-75,126

BLUE CROSS BLUE SHIELD OF NORTH CAROLINA
COMMERCIAL AND GOVERNMENT OPERATIONS DIVISION
FRONT END DEPARTMENT
INCLUDING ON-SITE LEASED WORKERS FROM MANPOWER, SPECTRAFORCE
TECHNOLOGIES, MATRIX RESOURCES, TEKSYSTEMS, CIBER, IBM
DURHAM, NORTH CAROLINA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. (Set forth in Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii)).

The investigation was initiated in response to a petition
filed on January 21, 2011 on behalf of workers of Blue Cross
Blue Shield of North Carolina, Commercial and Government
Operations, Front End Department, Durham, North Carolina. The
workers enter paper claims and customer correspondence into a
database. The worker group includes on-site leased workers from
Manpower, Spectraforce Technologies, Matrix Resources,
Teksystems, Ciber, and IBM.
The investigation revealed that workers of Blue Cross Blue
Shield of North Carolina, Commercial and Government Operations,
Front End Department, Durham, North Carolina, who are engaged in
activities related to paper claims and customer correspondence
services meet the criteria for certification.
Criterion I has been met because a significant number of
the workers have been separated or are threatened with
separation during the relevant period.
Criterion II has been satisfied because the workers' firm
has acquired from a foreign country services like or directly
competitive with the services supplied by the Front End
Department.
Criterion III has been met because the acquisition of
services contributed importantly to worker group separations at
Blue Cross Blue Shield of North Carolina, Commercial and
Government Operations, Front End Department, Durham, North
Carolina.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Blue Cross Blue
Shield of North Carolina, Commercial and Government Operations,
Front End Department, Durham, North Carolina, who are engaged in
employment related to paper claims and customer correspondence
services, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:


"All workers of Blue Cross Blue Shield of North Carolina,
Commercial and Government Operations, Front End Department,
including on-site leased workers from Manpower,
Spectraforce Technologies, Matrix Resources, Teksystems,
Ciber, and IBM, Durham, North Carolina, who became totally
or partially separated from employment on or after December
20, 2009, through two years from the date of certification,
and all workers in the group threatened with total or
partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C., this 16th day of February, 2011


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance