DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-74,789

CONVERGYS CORPORATION
CUSTOMER MANAGEMENT
OREM, UTAH

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on October 29, 2010 on behalf of workers of Convergys
Corporation, Customer Management, Orem, Utah (subject firm).
The workers supply customer care services to external clients.
The worker group does not include any on-site leased workers.
The investigation revealed that the workers of the subject
firm meet the criteria for certification.
Criterion I has been met because a significant number or
proportion of workers at the subject firm have been totally or
partially separated, or threatened with such separation.
Criterion II has been met because there have been
increased imports of services like or directly competitive
with the customer care services supplied by the subject firm.
Criterion III has been met because the increased imports
by the subject firm's customers have contributed importantly
to worker group separations at the subject firm.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Convergys
Corporation, Customer Management, Orem, Utah, who are engaged
in employment related to the supply of customer care services,
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
"All workers of Convergys Corporation, Customer
Management, Orem, Utah, who became totally or partially
separated from employment on or after September 29, 2009,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on date of certification through
two years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title II
of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 23rd day of February, 2011


/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance