DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-74,714

QUEST DIAGNOSTICS, INC.
INFORMATION TECHNOLOGY HELP DESK SERVICES
WEST NORRITON, PENNSYLVANIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on October 14, 2010 on behalf of workers of Quest
Diagnostics, Inc., Information Technology Help Desk Services,
West Norriton, Pennsylvania (Quest). The workers are engaged in
activities related to the supply of internal information
technology (IT) support services.
The investigation revealed that workers of Quest, who are
engaged in activities related to the supply of IT support
services, meet the criteria for certification.
Criterion I has been met because a significant number or
proportion of the worker group has been totally or partially
separated, or threatened with such separation.
Criterion II has been met because Quest has acquired from
a foreign country services like or directly competitive with
the IT support services supplied by the subject worker group.
Criterion III has been met because the acquisition from
India contributed importantly to worker group separations at
the Norriton, Pennsylvania facility.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Quest, who are
engaged in activities related to the supply of IT support
services, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. §
2273, I make the following certification:
"All workers of Quest Diagnostics, Inc., Information
Technology Help Desk Services, West Norriton,
Pennsylvania, who became totally or partially separated
from employment on or after October 3, 2009 through two
years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on date of certification through two years from
the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 6th day of December, 2010


/s/Del-Min Amy Chen__________
DEL-MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance