DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-74,709

TELETECH SERVICES CORPORATION
A SUBSIDIARY OF TELETECH HOLDINGS, INC.
WORKING ON-SITE AT UNITED PARCEL SERVICES OF AMERICA, INC.
GREENVILLE, SOUTH CAROLINA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a Firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on October 13, 2010 on behalf of workers of TeleTech
Services Corporation, a subsidiary of TeleTech Holdings, Inc.,
working on-site at United Parcel Services of America, Inc.,
Greenville, South Carolina. The workers supplied call center
support services.
The investigation revealed that workers of TeleTech
Services Corporation, Greenville, South Carolina, who supplied
call center support services, meet the criteria for
certification.
Section 222(a)(1) has been met because a significant
number of workers of TeleTech Services Corporation,
Greenville, South Carolina have been separated during the
relevant period.
Section 222(a)(2)(A)(i) has been met because the sales of
call center support services have decreased absolutely during
the relevant period.
Section 222(a)(2)(A)(ii) has been met because customer
imports of services like or directly competitive with the call
center support services supplied by TeleTech Services
Corporation, Greenville, South Carolina have increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
the increased customer imports contributed importantly to the
worker group separations and sales declines at TeleTech
Services Corporation, Greenville, South Carolina.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of TeleTech Services
Corporation, a subsidiary of TeleTech Holdings, Inc., working
on-site at United Parcel Services of America, Inc.,
Greenville, South Carolina, who supplied call center support
services, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:



"All workers of TeleTech Services Corporation, a
subsidiary of TeleTech Holdings, Inc., working on-site at
United Parcel Services of America, Inc., Greenville,
South Carolina, who became totally or partially separated
from employment on or after October 8, 2009, through two
years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 11th day of March, 2011


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance