DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-74,382

J.P. MORGAN CHASE
TROY TELEPHONE BANKING
TROY, MICHIGAN

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on July 14, 2010 by a company official on behalf of
workers of J.P. Morgan Chase, Troy Telephone Banking, Troy,
Michigan (Chase Troy). The workers are engaged in activities
related to telephone customer service for banking services. The
workers are not separately identifiable by services.
The investigation revealed that workers of Chase Troy who
are engaged in employment related to telephone customer service
for banking services meet the criteria for certification.
Criterion I has been met because a significant proportion
of workers in the workers' firm have become totally or partially
separated during the relevant period.
Criterion II has been satisfied because there has been a
shift in telephone customer service for banking services by
Chase Troy to the Philippines.
Criterion III has been met since the shift in telephone
customer service for banking services by Chase Troy to the
Philippines contributed importantly to worker group
separations at Chase Troy.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of J.P. Morgan Chase,
Troy Telephone Banking, Troy, Michigan, who are engaged in
employment related to telephone customer service for banking
services meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:
"All workers of J.P. Morgan Chase, Troy Telephone Banking,
Troy, Michigan, who became totally or partially separated
from employment on or after July 12, 2009, through two
years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on date of certification through two years from
the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 5th day of August, 2010.

/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance