DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-74,013

WELLPOINT, INC.
WEST HOST PROVIDER
CUSTOMER SERVICE
INCLUDING ON-SITE LEASED WORKERS FROM
KELLY SERVICES, INC., AEROTEK, PEROT SYSTEMS CORPORTION,
THE JACOBSON GROUP, SUPERIOR TECHNICAL RESOURCES,
EMPLOYMENT SOLUTIONS STAFFING, INC. (ESSI)
DENVER, COLORADO

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on April 29, 2010 on behalf of workers of Wellpoint,
Inc., West Host Provider, Customer Service, Denver, Colorado
(Wellpoint). The workers are engaged in activities related to
call center services. The group consists of on-site leased
workers from Kelly Services, Inc., Aerotek, Perot Systems
Corporation, The Jacobson Group, Superior Technical Resources
and Employment Solutions Staffing, Inc. (ESSI).
The investigation revealed that workers of Wellpoint who
are engaged in activities related to call center services meet
the criteria for certification.
Criterion I has been met because a significant number or
proportion of the workers at Wellpoint have become totally or
partially separated or are threatened with total or partial
separation.
Criterion II has been satisfied because there has been a
shift by Wellpoint to a foreign country in the supply of
services like or directly competitive with those supplied by the
Wellpoint.
Criterion III has been met because the shift of call
center services to the Philippines by Wellpoint contributed
importantly to worker group separations at Wellpoint.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Wellpoint, Inc., West
Host Provider, Customer Service, including on-site leased
workers from Kelly Services, Inc., Aerotek, Perot Systems
Corporation, The Jacobson Group, Superior Technical Resources
and Employment Solutions Staffing, Inc. (ESSI), Denver,
Colorado, who are engaged in activities related to call center
services meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:



"All workers of Wellpoint, Inc., West Host Provider,
Customer Service, including on-site leased workers from
Kelly Services, Inc., Aerotek, Perot Systems Corporation,
The Jacobson Group, Superior Technical Resources and
Employment Solutions Staffing, Inc. (ESSI), Denver,
Colorado, who became totally or partially separated from
employment on or after April 27, 2009, through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on date of certification through two years from
the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 15th day of June, 2010.

/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Office of
Trade Adjustment Assistance