DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-73,676K

APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
FOURTEEN LOCATIONS IN MISSOURI
CAMERON, CAPE GIRARDEAU, COLUMBIA, FARMINGTON, FENTON, JOPLIN,
LEE’S SUMMIT, PLEASANT VALLEY, POPLAR BLUFF, ROLLA, SPRINGFIELD,
ST. JOSEPH, ST PETERS AND CLINTON, MISSOURI

Amended Certification Regarding Eligibility to
Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
issued a Certification of Eligibility to Apply for Worker
Adjustment Assistance on August 20, 2010, applicable to workers
of Apria Healthcare, Customer Service Department, Thirteen
Locations in Missouri: Cameron, Cape Girardeau, Columbia,
Farmington, Fenton, Joplin, Lee’s Summit, Pleasant Valley,
Poplar Bluff, Rolla, Springfield, St. Joseph and St. Peters,
Missouri. The notice was published in the Federal Register on
September 3, 2010 (75 FR 54185). The workers provide data entry
and administrative services.
At the request of the State agency, the Department reviewed
the certification for workers of the subject firm.
New findings show that worker separations occurred during
the relevant time period at the Clinton, Missouri location of
Apria Healthcare, Customer Service Department. The Clinton,
Missouri location provided data entry services in the Customer
Service Department.
Accordingly, the Department is amending the certification
to include workers of the Clinton, Missouri location of
Apria Healthcare, Customer Service Department.
The intent of the Department’s certification is to include
all workers of the subject firm who were adversely affected by a
shift in data entry and administrative services to India.
The amended notice applicable to TA-W-73,676 is hereby
issued as follows:
“All workers of Apria Healthcare, Customer Service
Department, at the following locations: Birmingham and
Mobile, Alabama (TA-W-73,676); Little Rock and Lowell,
Arkansas (TA-W-73,676A); Bullhead City, Casa Grande,
Gilbert, Prescott, Safford, Sierra Vista, Tucson, and
Yuma, Arizona (TA-W-73,676B); Lancaster, Oceanside,
Oxnard, Palm Desert, Rancho Cuca, Riverside, San Diego,
Temecula, and Victorville, California (TA-W-73,676C);
Durango, Colorado (TA-W-73,676D); Cromwell, Connecticut
(TA-W-73,676E); Fort Myers, Gainesville, Hudson,
Jacksonville, Lake City, Lakeland, Melbourne, Miramar,
Ocala, Panama City, Pensacola, Sarasota, St. Augustine,
Tallahassee, Tampa, and West Palm Beach, Florida (TA-W-
73,676F); Athens, Columbus, Conyers, Duluth, Gainesville,
Macon, Marietta, and Rome, Georgia (TA-W-73,676G);
Collinsville, Illinois (TA-W-73,676H); Colby, Dodge City,
Fort Scott, Independence, Salina, and Wichita, Kansas
(TA-W-73,676I); Baton Rouge, New Orleans, and Shreveport,
Louisiana (TA-W-73,676J); Cameron, Cape Girardeau,
Columbia, Farmington, Fenton, Joplin, Lee’s Summit,
Pleasant Valley, Poplar Bluff, Rolla, Springfield, St.
Joseph, St. Peters, and Clinton, Missouri (TA-W-73,676K);
Biloxi, Mississippi (TA-W-73,676L); Arden, Morrisville,
Southern Pines, and Wilmington, North Carolina (TA-W-
73,676M); Albuquerque, Clovis, Farmington, Hobbs, and
Roswell, New Mexico (TA-W-73,676N); Henderson and Sparks,
Nevada (TA-W-73,676O); Tulsa, Oklahoma (TA-W-73,676P);
Duncan, Florence, North Charles, and West Columbia, South
Carolina (TA-W-73,676Q); Chattanooga, Clarksville,
Cookeville, Jackson, Jefferson City, Memphis,
Murfreesboro, Nashville, and Tullahoma, Tennessee (TA-W-
73,676R); Amarillo, Austin, Beaumont, Corpus Christi, El
Paso, Harlingen, Houston (two locations), Irving, League
City, Lubbock, Midland, Nacodoches, and San Antonio,
Texas (TA-W-73,676S); Layton and Salt Lake City, Utah
(TA-W-73,676T); and Spokane, Washington (TA-W-73,676U),
who became totally or partially separated from employment
on or after March 8, 2009, through August 20, 2012, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended.”
Signed in Washington, D.C., this 13th day of January, 2011

/s/ Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance
4510-FN-P


DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-73,676

APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
TWO LOCATIONS IN ALABAMA:
BIRMINGHAM AND MOBILE, ALABAMA

TA-W-73,676A
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
TWO LOCATIONS IN ARKANSAS:
LITTLE ROCK AND LOWELL, ARKANSAS

TA-W-73,676B
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
EIGHT LOCATIONS IN ARIZONA:
BULLHEAD CITY, CASA GRANDE, GILBERT, PRESCOTT, SAFFORD, SIERRA
VISTA, TUCSON, AND YUMA, ARIZONA

TA-W-73,676C
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
NINE LOCATIONS IN CALIFORNIA:
LANCASTER, OCEANSIDE, OXNARD, PALM DESERT, RANCHO CUCA,
RIVERSIDE, SAN DIEGO, TEMECULA, AND VICTORVILLE, CALIFORNIA

TA-W-73,676D
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
ONE LOCATION IN COLORADO:
DURANGO, COLORADO

TA-W-73,676E
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
ONE LOCATION IN CONNECTICUT:
CROMWELL, CONNECTICUT



TA-W-73,676F
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
SIXTEEN LOCATIONS IN FLORIDA:
FORT MYERS, GAINESVILLE, HUDSON, JACKSONVILLE, LAKE CITY,
LAKELAND, MELBOURNE, MIRAMAR, OCALA, PANAMA CITY, PENSACOLA,
SARASOTA, ST. AUGUSTINE, TALLAHASSEE, TAMPA, AND WEST PALM
BEACH, FLORIDA

TA-W-73,676G
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
EIGHT LOCATIONS IN GEORGIA:
ATHENS, COLUMBUS, CONYERS, DULUTH, GAINESVILLE, MACON, MARIETTA,
AND ROME, GEORGIA

TA-W-73,676H
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
ONE LOCATION IN ILLINOIS:
COLLINSVILLE, ILLINOIS

TA-W-73,676I
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
SIX LOCATIONS IN KANSAS:
COLBY, DODGE CITY, FORT SCOTT, INDEPENDENCE, SALINA, AND
WICHITA, KANSAS

TA-W-73,676J
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
THREE LOCATIONS IN LOUISIANA:
BATON ROUGE, NEW ORLEANS, AND SHREVEPORT, LOUISIANA

TA-W-73,676K
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
THIRTEEN LOCATIONS IN MISSOURI:
CAMERON, CAPE GIRARDEAU, COLUMBIA, FARMINGTON, FENTON, JOPLIN,
LEE’S SUMMIT, PLEASANT VALLEY, POPLAR BLUFF, ROLLA, SPRINGFIELD,
ST. JOSEPH, AND ST. PETERS, MISSOURI

TA-W-73,676L
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
ONE LOCATION IN MISSISSIPPI:
BILOXI, MISSISSIPPI

TA-W-73,676M
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
FOUR LOCATIONS IN NORTH CAROLINA:
ARDEN, MORRISVILLE, SOUTHERN PINES, AND WILMINGTON, NORTH
CAROLINA

TA-W-73,676N
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
FIVE LOCATIONS IN NEW MEXICO:
ALBUQUERQUE, CLOVIS, FARMINGTON, HOBBS, AND ROSWELL, NEW MEXICO

TA-W-73,676O
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
TWO LOCATIONS IN NEVADA:
HENDERSON AND SPARKS, NEVADA

TA-W-73,676P
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
ONE LOCATION IN OKLAHOMA:
TULSA, OKLAHOMA

TA-W-73,676Q
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
FOUR LOCATIONS IN SOUTH CAROLINA:
DUNCAN, FLORENCE, NORTH CHARLES, AND WEST COLUMBIA, SOUTH
CAROLINA

TA-W-73,676R
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
NINE LOCATIONS IN TENNESSEE:
CHATTANOOGA, CLARKSVILLE, COOKEVILLE, JACKSON, JEFFERSON CITY,
MEMPHIS, MURFREESBORO, NASHVILLE, AND TULLAHOMA, TENNESSEE

TA-W-73,676S
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
FOURTEEN LOCATIONS IN TEXAS:
AMARILLO, AUSTIN, BEAUMONT, CORPUS CHRISTI, EL PASO, HARLINGEN,
HOUSTON (TWO LOCATIONS) IRVING, LEAGUE CITY, LUBBOCK, MIDLAND,
NACODOCHES, AND SAN ANTONIO, TEXAS



TA-W-73,676T
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
TWO LOCATIONS IN UTAH:
LAYTON AND SALT LAKE CITY, UTAH

TA-W-73,676U
APRIA HEALTHCARE
CUSTOMER SERVICE DEPARTMENT
ONE LOCATION IN WASHINGTON:
SPOKANE, WASHINGTON

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers’ firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers’ firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers’ firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers’ firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers’ firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers’
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on March 10, 2010 on behalf of workers of Apria
Healthcare, Customer Service Department, Irving, Texas. Apria
Healthcare provides homecare services from more than 500
branch offices across the United States. The workers provide
data entry and administrative services.
Workers at the Irving, Texas location are part of a
larger worker group that provides data entry and
administrative services for the Customer Service Department at
numerous locations throughout the United States. The
investigation established that worker separations in the
Customer Service Department at all of the locations identified
above are attributable to the same ongoing acquisition of
services by the firm from a foreign country. Therefore, the
investigation was expanded to include all workers in the
Customer Service Department whose separation or threatened
separation is attributable to the acquisition of data entry
and administrative services from a foreign country.
The investigation established that workers of Apria
Healthcare, Customer Service Department, who are engaged in
employment related to data entry and administrative services,
meet the criteria for certification.
Criterion I has been met because a significant number of
workers have been separated or are threatened with separation
during the relevant period.
Criterion II has been satisfied because the workers’ firm
has acquired services from a foreign country like or directly
competitive with the services supplied by the workers.
Criterion III has been met because the acquisition of
data entry and administrative services from a foreign country
by Apria Healthcare contributed importantly to worker group
separations and threatened separations in the Customer Service
Department at each of the locations identified above.
State and local workforce officials should be aware that
the Department is continuing to investigate whether on-site
leased workers are included in the worker group at any of the
locations identified above, and may amend this certification
as new information becomes available. In addition, the
Department may amend this certification to include additional
locations as more workers in the Customer Service Department
become separated or threatened with separation, and where
those new separations or threatened separations are
attributable to the same acquisition of services from a
foreign country.
Due to the numerous locations and states that are
affected by this certification, the company has requested that
workforce system officials contact the human resources
representative assigned to their region. Officials from
Florida, Georgia, North Carolina, South Carolina and Tennessee
should contact Beth Timko at 813-880-2216. Officials from
Alabama, Arkansas, Kansas, Louisiana, Missouri, Mississippi,
Oklahoma, and Texas should contact Jeff Pattison at 314-264-
6982. Officials from Arizona, California, New Mexico, Nevada,
Utah, and Washington should contact Janine Polito at 480-718-
6959. Officials from Colorado and Illinois should contact
Holly Rudnick at 847-252-2110. Officials from Connecticut
should contact John Carroll at 610-859-3826.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Apria Healthcare,
Customer Service Department, who are engaged in employment
related to data entry and administrative services at locations
in 22 states, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:
“All workers of Apria Healthcare, Customer Service
Department, at the following locations: Birmingham and
Mobile, Alabama (TA-W-73,676); Little Rock and Lowell,
Arkansas (TA-W-73,676A); Bullhead City, Casa Grande,
Gilbert, Prescott, Safford, Sierra Vista, Tucson, and
Yuma, Arizona (TA-W-73,676B); Lancaster, Oceanside,
Oxnard, Palm Desert, Rancho Cuca, Riverside, San Diego,
Temecula, and Victorville, California (TA-W-73,676C);
Durango, Colorado (TA-W-73,676D); Cromwell, Connecticut
(TA-W-73,676E); Fort Myers, Gainesville, Hudson,
Jacksonville, Lake City, Lakeland, Melbourne, Miramar,
Ocala, Panama City, Pensacola, Sarasota, St. Augustine,
Tallahassee, Tampa, and West Palm Beach, Florida (TA-W-
73,676F); Athens, Columbus, Conyers, Duluth, Gainesville,
Macon, Marietta, and Rome, Georgia (TA-W-73,676G);
Collinsville, Illinois (TA-W-73,676H); Colby, Dodge City,
Fort Scott, Independence, Salina, and Wichita, Kansas
(TA-W-73,676I); Baton Rouge, New Orleans, and Shreveport,
Louisiana (TA-W-73,676J); Cameron, Cape Girardeau,
Columbia, Farmington, Fenton, Joplin, Lee’s Summit,
Pleasant Valley, Poplar Bluff, Rolla, Springfield, St.
Joseph, and St. Peters, Missouri (TA-W-73,676K); Biloxi,
Mississippi (TA-W-73,676L); Arden, Morrisville, Southern
Pines, and Wilmington, North Carolina (TA-W-73,676M);
Albuquerque, Clovis, Farmington, Hobbs, and Roswell, New
Mexico (TA-W-73,676N); Henderson and Sparks, Nevada (TA-
W-73,676O); Tulsa, Oklahoma (TA-W-73,676P); Duncan,
Florence, North Charles, and West Columbia, South
Carolina (TA-W-73,676Q); Chattanooga, Clarksville,
Cookeville, Jackson, Jefferson City, Memphis,
Murfreesboro, Nashville, and Tullahoma, Tennessee (TA-W-
73,676R); Amarillo, Austin, Beaumont, Corpus Christi, El
Paso, Harlingen, Houston (two locations), Irving, League
City, Lubbock, Midland, Nacodoches, and San Antonio,
Texas (TA-W-73,676S); Layton and Salt Lake City, Utah
(TA-W-73,676T); and Spokane, Washington (TA-W-73,676U),
who became totally or partially separated from employment
on or after March 8, 2009, through two years from the date
of certification, and all workers in the group threatened
with total or partial separation from employment on the
date of certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended.”
Signed in Washington, D.C., this 20th day of August, 2010

/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance




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